Greyhound Bus Lines Shut this company down!!! Inept driver ignores safety, allows chaos - injured elderly passenger abused, abandoned at 2:30am Dallas Nationwide

Here is what happened: 9/22/15 - 10 pm. I board a GH bus at Port Authority, NYC. It is a restless crowd. They heckle a man in mirrored glasses. He complains the driver is not answering his question. I find a seat in the back, my injured arm next to a window. The aisle seat next to me is empty. At the last minute 5 or 6 passengers board. The driver announces it is up to us to make room for the family. He is just the driver. No one moves.

A woman sits next to me, her older daughter across the aisle, her younger daughter across the aisle behind us, her son & husband toward the front of the bus. The younger daughter (6 yrs?) crawls into the woman's lap in the seat next to me. The driver makes the daughter sit in her own seat. He starts the bus. Within 15 minutes, the younger daughter is back in the mother's lap. I decide to put up with it. For 4 hrs I am jostled & kicked (I have pics of the bruises). I'm 59, I get leg cramps. Two people in the seat next to me is tight & unsafe. The daughter kicks my sore wrist. The pain is unbelievable. I ask the mother, "Please sit somewhere else." There is a seat across the aisle, a passenger's bag is on it.

The mother says, "No, no." I turn the light on showing her my broken hand. It is almost 2 am. The passengers who heckled the man before we left begin to harass me. Including a woman 10 rows in front of me who can't possibly see what is going on. The driver comes back to us. Instead of reinforcing his rule about the daughter sitting in her own seat, he tells us to work it out for ourselves. He says that he is just the driver & he wasn't going to let anything interfere with his days off. He goes to the front of the bus.

I take a deep breath & try to resolve the situation. I ask the woman to please sit with her daughter somewhere else. As soon as I speak, the other passengers shout over me. Thinking language might be an issue, I turn to the older daughter asking her if she speaks English. Again, I can't get two words out. I hold up my hands. My right wrist is clearly dislocated toward the thumb, the bones are swollen. I'm out of the splint & have not begun PT. The muscles are small, the arm is weak.

The driver comes back again, this time he tells me to change seats. I hold up my hands showing him my wrist. He says he doesn't know anything about that. I tell him it is hard for me to get my luggage. He grabs it from under my seat, we go to the front of the bus. There are at least 8 empty seats in the front of the bus. The family could have sat together from the start of the trip. Those of us in the back of the bus would not know about these seats. Instead of putting the family in these seats, the driver has allowed passengers to put their luggage on these seats.

I turn to tell the people in the back about the seats upfront. The driver tells me, "You have no business talking to anyone in the back of the bus." He puts me in a seat and we drive off. 10 minutes later we pull into Milesburg, PA - a rest stop. I stay on the bus, put earphones in, watch a video on my cell phone. The passengers reboard. Those from the back call me names like ** & princess. One of them told me I was lucky & should have gotten worse. I work to ignore them. The driver boards. He walks to me saying something I don't hear. I take my earphones out asking, "What?" The driver says I can get off the bus voluntarily or with a police escort. I have no idea why, he doesn't tell me. He grabs my luggage, throws it in the parking lot. I get off the bus, the bus leaves. It is 2:30 am, 55 degrees. Milesburg is not a bus depot. GH customer service does not open for 5 hours.

I walk to another truck stop so I can wait inside. Everyone is concerned for my safety and warn me not to try to get a ride from a truck or a stranger. At 7 am I call GH customer service. I get a nice man who speaks English as a second language. He repeats my story to me. I correct his statements until I think it is fairly accurate. It takes 7 or 8 attempts to convey what has happened. He tells me to call the supervisor in Cleveland, OH to get my ticket reissued. I get her name & number. He also promises to call me back when he reaches her. I call the supervisor in Cleveland, letting the phone ring until the exchange disconnects itself. I do this 3 times. The nice man in customer service never calls me back.

Through a chain of kind people, I am taken to State College. The administration is horrified, I am given a ticket to Pittsburgh. My father is driving 15 hours to meet me. He has severe complications from diabetes. Those of us who travel by bus are not wealthy. We can't "just buy another ticket" or use a different mode of transportation.

Even with the assistance of kind people, it took me 18 additional hours to get to Detroit, my destination, 9 hrs from Milesburg. I missed a day of work, my hand had to be recasted, my father's health suffered from worrying about me and making the long drive. Greyhound did not respond to my complaint through Better Business Bureau. This is almost a monopoly on bus transportation - especially to Detroit. Can't something be done to make sure decent travelers are safe and treated with care and respect? After reading the ongoing complaints against Greyhound I am in pure disbelief that they are allowed to stay in business. How can we put pressure on the organizations that grant operating licenses to this company? They need to be shut down!!