Report: #1463607

Complaint Review: Guardian Protection Products, Inc. - VA

  • Submitted:
  • Updated:
  • Reported By: Michael — Cantonment United States
  • Guardian Protection Products, Inc. VA United States

Guardian Protection Products, Inc. Did not honor Furniture Protection Coverage VA

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I spent a total of just over two hours on four different phone calls trying to reach this company regarding a stin on my new dresser purchased from Ashley Furniture.  Once I was able to make contact, I was immediately interrogated as to why I have a stain on my dresser.  I was then advised that I would have to send pictures of the damage and that an investigation as to the cause of damage would have to be conducted before they would send someone out.

I paid $249.99 through Ashley Furniture to purchase this warranty.  What I was sold was not what I received. This warranty is not worth the paper it is written on.  My next course of action will be to return to Ashley and see if they are willing to assist in getting my furniture repaired or offer a refund on the plan.  In either case, my furniture will be repaired even if it is at my full expense.

I purchased this furniture on July 22, 2018 and have had possession for just at two months.  I purchased over $7800.  This was the cost after my military discount.  Ashley Furniture, so far, has been reliable except for the protection package.

My next step will be to visit with the local store manager to see if he is willing to assist.

Guardian Protection has no interest in helping the customer.  I have worked in customer service for over 30 years and you never immediately go on the defensive.  You listen to your customer.  If this was a malicious action I could understand their hesitation but the representative (Maria) did not gather enough information to make an educated decision before she went on the defense.

I do not ever recommend buying this plan or doing business with this company.

This report was posted on Ripoff Report on 10/05/2018 06:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/guardian-protection-products-inc/va/guardian-protection-products-inc-did-not-honor-furniture-protection-coverage-va-1463607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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