GuitarControl.com Claude Johnson They offer a 12 month money back guarantee but when I returned DVDs in a couple of weeks, they refused to return my money. The DVDs are for bass guitar lessons. Pennsylvania

 Guitar Control Guarantee Rip-Off

On January 27th and 28th, 2014 I ordered two products for those who play the bass guitar.  The first was for beginners and included 3 DVDs.  The second was called Bass Zone and included 12 DVDs.

It took Guitar Control a very long time to deliver all the DVDs.  When I finally received all DVDs I began to take the lessons on the DVDs.  I immediately noticed that I was unable to hear the instructor play the bass guitar and I could not see which fingers he applied to which strings because he was holding his hand in such a way as to cover the movement of his hands.

I contacted Guitar Control to get their mailing address so I could return the DVDs and get a refund.  The cost of the 3 beginner DVDs was $49.  The cost of the 12 Bass Zone DVDs was $136.85.  So I sent all the DVDs back to Guitar Control but they gave me credit for only the 3 DVDs at $49.  They did not give me credit for the $136.85 for the 12 DVDs.

When I tried to contact them, they stated that they would have to wait until the warehouse confirmed receipt of the DVDs before issuing a refund.  Apparently, the warehouse never confirmed receipt of the 12 DVDs.  I noted to Guitar Control that the total weight of the DVDs with boxes was 4.3 pounds.  Three DVDs would never weigh that much, but 15 DVDs would.

Guitar Control is a bunch of crooks.  I am going to take whatever action I need to take to get my money back and never deal with them again.  Thank you.