Handyman Club of America One of 2 tools not received. Was sent unrequested book and billed $10.00. Internet

I responded to an offer of two free tool with my two year subscription to Handy magazine for $24.00.  Only after receiving my payment did they send one (very cheap) screw extractor set.  Shortly thereafter, I received a book in the mail.  It was very informative on various subjects with which all homeowners should be familiar.  Approximately two to three weeks later, I received a bill for $10.00.  I set it aside and it got lost.  When the second notice arrived, I called the number on the invoice to try to straighten out the problem, but coulon't reach a 'live' person.  I finally slogged through their 'electronic telephonic maze' and arrived at an option which credited my account for the invoiced amount, leaving me owing nothing.