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Report: #1414691

Complaint Review: HealthRight - Internet

  • Submitted:
  • Updated:
  • Reported By: Eileen — St. Louis Missouri United States
  • Author Not Confirmed What's this?
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  • HealthRight Internet United States

HealthRight Health Right Called several times trying to get my healthcare information and promised a phone consultation with a Dr. Internet

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Health Right called me a number of months ago asking what pharmacy benefit I had. When I told them they said they were unable to work with them and would call back when they had arranged it. Got a call just yesterday , they now work with my healthcare providers mailorder pharmacy. I was asked for an increasing amount of information about my insurance, group number, who carried the policy etc. When it came to my birthdate I refused to give them any more information.

I had never given permission for this company to have anyone look at my medical records yet they were taking my word for it as far as my conditions. They promised a phone consultation with a Dr. and said he/she would prescribe a medication that would be sent to me . This medication would supposedly work better then what I was taking but they didn't know what I was taking because I refused to give them that information. After saying several times I was not interested in a service where I never saw the doctor, the medication wasn't provided through my pharmacy benefit and they did not have permission to look at my medical records they ended the call.

I called the nurse online from my insurance company and told her the whole story. She said she had never heard of such a company, she had no information saying that my insurance worked with this organization or that they were authorized through my insurance to provide the service. She said several times I had done the right thing by not continuing with the call or going through with the service. She agreed with me that having someone you don't know and never see, someone who has no access to your medical records and doesn't even know what medications you are currently taking was bad healthcare.  The pharmacy Health Right said they used is called Liberty Pharmacy. She had never heard of them.

I intend to let my pharmacy know that I am not working with this company should they try and bill a medication to my account. I am also letting my Dr. know about this. His nurse also said I did the right thing by not continuing the call. Just think about it- an unknown Dr. from somewhere intended to prescribe a medication without the benefit of having my medical records, without knowing what medications I was taking or had tried in the past. No information about who was going to pay for this service was discussed. My health insurance company has not heard of them so I doubt Health Right was going to be able to bill the insurance company.

If you should be approached by this on the phone or online "medical company" please hang up before you even verify your name. There are too many unknowns here.

This report was posted on Ripoff Report on 12/02/2017 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/healthright/internet/healthright-health-right-called-several-times-trying-to-get-my-healthcare-information-and-1414691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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