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Report: #632954

Complaint Review: Hedocell.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: David — Plano Texas U.S.A.
  • Author Confirmed What's this?
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  • Hedocell.com Internet United States of America

Hedocell.com Fraudulent... Nonresponsive...incompetent...totally lacking customer service Internet

*Author of original report: Full refund issued by Hedocell

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Using a internet search for "Motorola Droid X accessories", I was directed to the Hedocell. com website.  Through the website, I made immediate payment (which included shipping charges) on 7/27 for the below listed item:  


NOBLVQ2BK-Motorola Droid X Leather Case Vertical Removable Clip Black
Item# 33590526


(leather case for Motorola Droid X)


I  received the item on 8/6.  Upon opening and attempting to use the case, it was immediately evident that the case was NOT designed for the Droid X.  The phone is over 5" long, while the case is just over 4 1/2" long when closed.  It would not even come close to closing as it was designed to do with the phone in it!


I made multiple calls to the company, always directed to voice mail.  I left multiple messages.  To this day, I have not had a customer service representative talk to me.


I have sent multiple emails which include photographs of their case with my phone in, not fitting properly.  Their one sentence reply asked if I had placed "a skin over my phone".


Their subsequent 2 sentence  email reply (days later) was that they would be happy to replace the "defective" case with another.  I replied the case was not defective, just not designed for my model phone.  I requested that they reply with type of case and dimensions of case they would replace with but, they did not reply.   At my own expense, I returned the case to Hedocell.com. 


This company has no regard for their customers.  Their return policy (particularly since they sold a fraudulent item) and customer service is abhorrent!

This report was posted on Ripoff Report on 08/18/2010 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hedocellcom/internet/hedocellcom-fraudulent-nonresponsiveincompetenttotally-lacking-customer-service-632954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Full refund issued by Hedocell

AUTHOR: David - (U.S.A.)

POSTED: Tuesday, August 31, 2010

I have received a full refund for my purchase from Hedocell.com and as of this time am satisfied with there attention to this matter.

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