Complaint Review: Henrys Housework - Internet Internet
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- Author Not Confirmed
- Henrys Housework 13433 Tilford ct Germantown md Internet United States of America
- Phone:
- Web: Henryshousework.com
- Category: Roofing Companies
Henrys Housework is the WORST sevice to choose Internet, Internet
*REBUTTAL Owner of company: Fake Report
*REBUTTAL Owner of company: This report is fake.
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Upon calling Henrys Housework, provided someone answers the phone, you will be greeted courteously and asked a series of questions to determine your quote. this is fine. What they don't tell you is that they are going to schedule you two weeks out, which could make any bad roof issue worse. unless of course you agree to the ridiculous fee of $150 for emergency service, which is applied on top of your quote. with that said, they also dont tell you that you can bee rescheduled over and over again without so much as 24 hrs notice. I was called on the day of my service only to be told that i could not be seen that day and to call the "office" where I was given another date approx. 2 more weeks from then. this process was repeated twice. when someone finally did show up i was what is called, "rebid" because of unforseen damage that could have been prevented had they shown up the first time.
Aside from poor communication skills between the office and the customer, i was astonished to find out that none of the employees sent to my house was a certified roofer. one was clearly with the company for a while and had SOME knowledge of what was going on, while the other was a newbie who had clearly never been on a roof before. I understand that this may be a licence company, but why send someone to a job with no training? they also represent your company. Are any of your employees certified to perform the work you advertise you can do, or is it just you? Making sure all of your employees is individually certified is the only way you can ensure a good job is done. Considering you promote a job well done. Hiring under your umbrella is how you get screwed, into paying for what your employees mess up. Hence you recheck system. upon discovering that the job I paid top dollar for was not done correctly, i was scheduled for a RECHECK, again scheduled a week out. These are all signs of a bad company. Poor communication, botched quotes, and non certified employees, all of which are probably underpaid, because they possess no certificate of their skills.
So in closing if you choose Henrys Housework you are taking the gamble that a non certified roofer will show up to do something on your roof. or an untrained power washer to wash your house or concrete, or stain your deck. The choice is yours, good luck. Henrys Housework Sucks!They did not deliver the service that they offer.
This report was posted on Ripoff Report on 02/20/2012 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/henrys-housework/internet/henrys-housework-is-the-worst-sevice-to-choose-internet-internet-842242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Fake Report
AUTHOR: Henry Bockman - (USA)
SUBMITTED: Monday, April 30, 2012
I just wanted to add a copy of ANOTHER EMAIL that I recieved regarding this fake report. This is the fifth time that this company has emailed our office, and I'm not sure how many times they have called us, offering their services to "remove negative reports". I just thought that I should point out, that there are companies out there could benefit from fake reports on this site. I still have no idea who filed this report, and none of our clients have contacted us for a refund, or with any proof to validate this report.
I wish the owners of this site would refrain from posting claims until they have been able to verify that they are actually true!
Henry Bockman, President Henry's Housework
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Subject: internet reputation report
From:
"Annet Brown" <wrm.REMOVED@mail.com>
Date:
Fri, Apr 27, 2012 3:09 pm
To:
(REMOVED)@henryshousework.com
Our company monitors search results, as well as consumer complaint websites such as RipOff Report, Complaints Board, Yelp, etc. .Today we came across negative reviews and comments on one or more of these sites that are affecting your company. When an existing, or potential consumer searches Google for information regarding you, your products, or your company, they are seeing the same negative results that we found today. The good news is that
we can help. We are a Web Reputation Management company that can clean up these results and ensure that you control what is displayed to potential customers searching for information about your company.Please contact us today to learn how we can help you counter these attacks on your reputation online. Call (800) (REMOVED) ext.30 today for a free, confidential consultation.
Annett Brown
Web Reputation Management (800) (REMOVED)
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#1 REBUTTAL Owner of company
This report is fake.
AUTHOR: Henry Bockman - (USA)
SUBMITTED: Tuesday, March 20, 2012
1. I have checked all of our records and spoken to every person that we have done roof repair work for over the last two months, a total of 75 roof repair jobs, and not one person was unsatisfied with the work that we performed.
If the (anonymous) poster can email any documentation to my office proving that this report is real, and that we did do a roof repair for them I will refund any money they paid, and fix their roof leak for free! Just email the invoice to: Henry@henryshousework.com
To see real reviews about our services, visit: http://www.henryshousework.com/testimonials
2. There is no "certification" for roof repairs, if there was, all of my employees would have taken the course, I am a firm believer in education and training.
3. All of my employees are paid higher than regular wages to ensure that they like their jobs and care about the work that they do, they also have health benefits, vacations and many other benefits that are rapidly disappearing in today's work place.
4. I have no idea why power washing was mentioned in this report, that is another reason that I believe it's a fake report by a competitor, to discredit my company. Henry's Housework is one of the best trained and educated power washing companies in the World, and I don't say that lightly, it's true. If you can find a company in the area with better training, equipment, knowledge and experience, let me know.
5. If any customer ever has a problem with work that we perform they can contact me and I will make sure that the problem is solved, my company has one of the best reputations in Maryland for providing services and I believe that this report is either faked by a competitor, or some on-line company that is trying to extort us in to hiring them to "ERASE" this record.
If anyone has any questions about our services feel free to call my office at 301-216-9675.
Henry Bockman
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