Her Room Rip off of a Return Policy Dallas Texas

I used the online service for this company. I was out of town for several weeks, and was not able to return my items within the very limited 30 day return policy. The $10.00 or 20%(which ever is greater), return fee is inconsistent, and highway robbery. I spoke with someone over chat asking if they could at least charge the flat fee, considering my situation, and I was given  flat out no.

The supervisor was curt, and just confirmed that someone told me there was a fee over live chat. I told them I would not make another purchase from them, and that I felt they were not very customer service focused. The response I received was, "ok". Extremely disappointing. I will be shopping from my local specialty retailer from now on. I will pay a little extra for courtesy and fair return policies.