Her Room His Room Appalling Customer Service Dallas TX

This company's customer service is a joke!  My order qualified for free standard shipping. After 8 days went by and I had not received my package, I checked the shippers website with the tracking number provided and it stated that my package had been "mis-sent" due to an error with the address or zip code.  When I called "customer service", I was told I had to wait 10 business days because I had chosen standard shipping.  So I waited and called on the 10th day and was informed, very condescendingly, that because I had not "bothered to purchase the $2.00 shipping insurance", there was nothing they could do for me except open an "investigation" and wait an additional 4 - 8 business days.  I told her I needed the item within 5 days and this was unacceptable. She then accused me of screwing up my own address on the order, which was ridiculous and I had a copy of my order and could clearly see the address was correct. I asked to speak to a manager and was denied. The next day I made a few phone calls and found the package myself - no thanks to them. The post office informed me that when they received the package from the orginial shipper, the label had fallen off. So apparently their shipping department cannot properly affix a label and don't expect them to lift a finger to help rectify the situation! I emailed the owner of the company also, and never received a response.  Do NOT waste your time and money with this dive.