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Report: #589430

Complaint Review: Hewlett Packard Computer Products - palo alto California

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  • Reported By: nilehorse — hudson Florida United States of America
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  • Hewlett Packard Computer Products palo alto, California United States of America

Hewlett Packard Computer Products ripoff, will not refund money for faulty product C4680 all-in-one palo alto, California

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I bought an HP all-in-one photosmart printer, C4680, at Office depot. Since I do not use it often it took a few weeks for the problem to show up. At that point Office Depot said it was no longer their problem so I approached hp. Their tech support has trouble with English. They recommended a solution. I did it. It worked for three-four uses and quit again. I called them again. I followed their instructions again. I un-installed it and re-installed it SEVEN times. The thing just will not work properly. So, i asked for a refund. Tech support can't help. Tech support "case manager" (thats a step up from tech support) can't help. So, I called headquarters, on my dime, and after long talks they said they couldn't help because....I was now out of warranty. I told them I can't really afford to lose $80 and they said...I was out of warranty!!!! You would think I'm a drop in the big bucket to them, but obviously they need the $80 really bad.

This report was posted on Ripoff Report on 04/04/2010 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard-computer-products/palo-alto-california-94304/hewlett-packard-computer-products-ripoff-will-not-refund-money-for-faulty-product-c4680-589430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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