HFL Solutions - Dr. Sam Robbins I am 72 years old and a retired actor living on my Social Security and Actors pension. I ordered a bottle of Cholestlo from HFL Solutions expecting it to cost about $45 with shipping. Internet

What is the tracking number of the returned items? What I don't understand is how did you know where to send back the products, if you couldn't get a hold of anyone in our company?

So, you either DID get in touch with someone, they gave you the RMA # and you returned it. Or, you weren't able to get a hold of anyone in the company, as stated in the original post.

The other question is why didn't you use the online web form and email address that your receipts were sent from? 

I did return the product when it was finally shipped to me.  I sent it insured so it could be tracked.  I received a emporary credit from the credit card company and after sending them copies of the other complaints in the rip off report they made my temporary credit permanent. I sent them copies proving I returned the supplements so they know that your allegations that I never returned the product were not true.

You made it very difficult by providing phone numbers that did not work as stated in above complaint.

The misunderstanding is an understatement as so many people misunderstand that you will be charging them a lot of money for things they do not want and if they do not keep proof of the return of the product you will say they used it or did not return it.

Thank you for your email Richard. Here's what happened during your order:

1. You selected monthly auto-ship for our products. This is probably because you received an ADDITIONAL 20% discount on that day's order, as well as future orders.

2. You were then charged a monthly for the products and you received them.

3. Every month, you also received an email confirmation receipt for that month's charges. Additionally, you received an itemized statement within each package received via USPS mail.

4. Our contact information, website support desk www.HFLsupport.com is printed on ALL receipts - via email and USPS mail.

5. In January of 2012, we stopped all future shipments, once you had finally contacted us via our website's support portal.

6. You consumed the products and/or you never sent them back, in order to receive a refund. We have 30-day refund policy on all orders, even when they have already been shipped.

.... So, I'm not sure why we were to be blamed. This was stated on the order form, during checkout, you agreed to the terms, you received email confirmations and receipts each and every month, as well as package inserts.

At our website, on ALL pages there are links to our support desk. Why you chose not to utilize them or even reply back to our emails, is something that I don't understand and maybe it was simply due to a misunderstanding.

Anyway, this has been resolved. I've given it my personal attention and my sincere apologies for any misunderstandings and inconveniences. 

Warmest Regards
Dr. Sam Robbins

I had my credit card company (Bank of America) block any further charges from HFL Solutions but they then billed me under a different name Dr. Sam Robbins and another $89 was taken out of my checking account.  I believe that these practices should be stopped and would invite other people wha have experienced this problem to join with me in a class action lawsuit and to make complainnts to State agencies.