HFL Solutions - Dr. Sam Robbins Co-Founder Won't return calls, Won't answer emails, Won't give promised refund Las Vegas Nevada

Dear Susan,

A customer (regular user of our products) brought this page to my attention and since there is a direct mention and attack on me personally, I felt the need to also *personally* address this situation.

You stated that you were "given medication to correct the problems". Yet, you ordered 4 of the 5 products at our site - NONE of which were related to each other:

ProVanax - Anxiety & Depression: www.hflsolutions.com/pv/
Lean Optimizer - Weight Loss: www.hflsolutions.com/lo/
CholesLo - Cholesterol Reduction: www.hflsolutions.com/cl/
CHEATmeals - Fat + Carb Blocker: www.hflsolutions.com/cm/

So, what single medication did your doctor give you - that "corrected" all the above issues you had?

The next comment that doesn't make sense is that you CALLED our company. We specifically state at our site and contact form www.hflsolutions.com/contact/ that we do NOT post a phone number - and we give a reason.

The REASON for this is that after 2 years of doing so, 96% of all phone calls were about medical questions (not even related to our products). We legally CANNOT give medical advice. So, after some thought we decided to NOT give our phone number.

For orders, cancellations and changes to your order - we give you a toll free 866 number you can call between 9-6 PST. That phone number is given to you inside your package insert with each and every order that goes out, since it is for customers only.

All general inquiries are done at the website, where answers to general questions can be address with direct links, URL's and so forth. This is the most convenient and FASTEST method of communication. Additionally, we have it logged for future reference.

YET, you some how called our generic line and did so a couple of times. I'm not sure why.

You don't need "permission" for refunds. But we do ask why because many times, the customer is not taking the products correctly or consistently. Our goal is to get you the RESULTS you want. So, many times - a minor tweak in the usage directions helps tremendously.

Hence, we like to give personalized support.

Additionally, there is even a quick form you fill out at our site www.hflsolutions.com/contact/ specific for returns. Then you are directed to a one page form where you'll print it out, receive return instructions and a RMA# for quick refunds:
http://www.HFLsolutions.com/contact/return.shtml

Hmm ... How much MORE convenient and easier can we make this for you?

You then state that you didn't get an email. As you or anyone on the Internet knows, email is not as reliable as it use to be. Maybe our reply went to your junk box? Maybe you accidentally deleted it because you thought it was spam?

These things happen and do so on a regular basis. It's not your fault or ours. Blame it on the ISP's My own mom didn't get an email from me on Mother's day ... What I can I say =(

I can't lie to you and say "here's a log of our reply". We only keep those for 90 days and your order was back in October of 2007.

We've been online for almost a DECADE. Do a search about us, not too many negative comments posted any where, AT ALL ... Other than this one.

At this point and after so many years, our company is very automated and streamline. We have no need to try and cut corners and "save a buck" on a return. Our company was built on repeat customers and word of mouth promotions.

Of course, I completely understand your fear, frustration, anger and apprehension. I too have been "ripped off" many times online - and in the "regular" world even more. Attorney's, doctor's offices, mechanics, etc., etc., etc.

But I don't know too many companies, let alone the FOUNDER of the company, to take the time to personally reply back to a concern of a client.

Anyway, I hope this clears the matter up.

Warmest Regards,
Dr. Sam Robbins
www.HFLsolutions.com