Higbee & Associates / RecordBeGone.com Promise then fail to deliver while treating you terribly as a customer Santa Ana California

I had hired Higbee & Associates to clear my information from 31 listing websites and databases. There was clear incompetence by the staff in their ability to operate a computer dealing with a high resolution scan. Despite this inconvenience, I tried to work with the firm.

There was a lack of communication and when I checked the status of my service, I was treated horribly by the agent handling my service. When I was told it was done, I had checked the results myself to confirm the service had been completed properly. However, I had found that only a handful of the listed websites were valid operating sites. The other half that the firm listed were false.

Out of the valid sites, some of them still had my information displayed. So in short, the firm failed to provide the service for which I had paid. About half of the valid sites were based on a phone number search only. This listing was also not removed. When I contacted the firm about this, they stated that they do not remove phone numbers. If this was the case, then why were these "phone number only" sites provided as part of the promised 31 sites. The firm did not provide an answer to this issue or the invalid sites issue.

For the un-removed info issue, they stated that "I did not give them THAT city which I had lived" I had provided all requested info and offered more addresses during the initiation process and they had refused my additional info. When I had tried to call about these problems with their service, they did not answer the phone and I was forwarded to voicemail. I then went to the office and was told that the agents "do not visit with client" and the attorneys are "in a meeting". That is a known business excuse for get lost, we already have your money.

The website advertises a "money back guarantee". But in reality, this is not as much an issue of my happiness of any services provided, rather an instance where certain services were promised prior to payment, and then were not provided after payment. In short, they took money for services they had failed to provide, then made no effort to fix the issue when confronted. This is the definition of fraud. Does the Bar Association now allow its members and their assigns to commit fraud? We are at a new low in America.