Hilton Grand Vacation Club HiltonHilton Wiakola Village HotelHGVC Hilton Grand Vacation Ripoff Las Vegas, NV Nationwide

I booked a 7 day, 6 night stay with the Hilton Grand Vacation Club (HGVC)  to stay at the HILTON WAIKOLOA VILLAGE HOTEL. This trip has left me with a very bad experience of HILTON HOTELS and the the HILTON GRAND VACATION CLUB. I view the hotel and HGVC as one in the same as they are both part of Hilton.

When we checked into the hotel, We had to wait in line 1 HOUR before we were received at the front desk.  When we were checking in, we were told they put us into a room with two double beds.  We wanted a King; we were told that they could accommodate us with a room with a King, but it would be at an extra cost of either $60 or $100 per night depending if we wanted an ocean view.  We chose the lesser cost option.

The place appears more like a Disney World hotel in Orlando, not a romantic Hawaii beach resort, which is our style. The room was comfortable, but the walls were thin.  We could hear conversation from both of the rooms adjacent to us. We could hear the Luau that was going on.  We were awakened at 3 am one morning because of a malfunctioning fire alarm. Not exactly a restful stay.

This hotel nickels and dimes you for everything.  There is $25 per night charge for parking and a $25 per day resort fee.   We had to pay $60 extra for the room with a king size bed.  You can get free internet if you are a Hilton Honors member, however the Internet is very, very slow unless you elect to pay $8 per day charge for premium Internet. The food was good, but very pricey.  Since you are captive, you have little choice but to pay the exorbitant prices,

When we went to pool, there were no chairs available.  The pool does not have enough chairs based on the number of rooms.

We had to leave the hotel two days early because of a personal issue.  We notified the hotel in advance that we were leaving early.  We had a timeshare presentation schedule and expected to be called by HGVC to reschedule.  Nobody called to reschedule.

After we left, we received a very rude email from Robyn Tower of HGVC stating we owed an additional $1,267.05 because we did not attend the scheduled presentation.  I tried to contact HGVC by phone thee times and no one answered the phone even though all calls were made during normal business hours.  I wrote 5 emails to Robyn and she never wrote me back. I finally did receive a call and said it was their policy to charge and that is what they were going to do.  I have contacted AMEX to dispute the charge.

In short, we have a very bad impression of Hilton and the Hilton Grand Vacation club.  I highly recommend an all-inclusive resort in Cancun over this resort in Hawaii.  It will cost you less and you will feel more relaxed. DO NOT USE THE HILTON GRAND VACATION CLUB!!!!