Complaint Review: HMS Home Warranty - Ft. Lauderdale Florida
- HMS Home Warranty PO Box 551540 Ft. Lauderdale, Florida U.S.A.
- Phone: 800-397-1700
- Web:
- Category: Home Warranty Companies
HMS Home Warranty Sends incompetant contractors and does not stand behind their work. Ft. Lauderdale Florida
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Nov 2001 Nebraska, we purchased a 30 year old home after having a home inspection and decided to purchase the home warranty thru HMS. A/C unit could not be inspected due to the time of year and temperature.
In May 2002, when we started using our AC unit, it was not cooling. We called in a claim and HMS had a local company come out. They determined that the unit was low on freon and added some. Since our contract did not cover refrigerant, we had to pay for this, along with the 75.00 deductible. (May 31, 2002)
After the repairman left, we noticed water leaking around the unit in several places. They came back the next day to determine that the drain line was clogged. (Why they didn't check this the first time, I don't know. No charge for this visit. (June 1, 2002)
The unit still was not cooling properly, and water continued to leak out of the unit. 2 weeks later the same compnay is back out and this time they replace the Evaperator coil & recharge the system. No charge for this visit. (June 17, 2002)
Season is over, winter comes & goes, then summer arrives again, and time to turn the AC back on. Works ok for a couple weeks, then starts making strange noise. Since our unit is no longer under the HMS warranty, we have our local heating/air company come in (the ones who do annual maintenance on the unit) and check it out. The evaporator coil has frozen up and at this point the technician can't do anything. Has to come back the next morning after it has thawed out.
He returns and checks the freon, and guess what? It is low again (deja vu??). He adds a couple pounds, and says the valves are what is causing the problem and need to be replaced. Since the unit is 30 years old, and made by a company no longer in business, you won't find replacement parts so will have to get a new unit. (July 26, 2003)
I called HMS on July 27, 2003 to ask about their policy on standing behind their repairs. I am told they only do so for 180 days after the initial claim.
My main issue is that they sent me a company for the original fix and it took this company 3 separate trips to 'fix' the problem. Turns out they did not REPAIR the problem, but merely prolonged it by placing a band-aid on the situation when clearly more was needed.
Bottom line? Purchasing ANY sort of 'extended' warranty is USELESS! The only people making money are the warranty folks! If they weren't, they wouldn't still be in business!
Joseph
Omaha, Nebraska
U.S.A.
This report was posted on Ripoff Report on 07/28/2003 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hms-home-warranty/ft-lauderdale-florida-33355-1540/hms-home-warranty-sends-incompetant-contractors-and-does-not-stand-behind-their-work-ft-64780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.