Complaint Review: HMS National Home Warranty - fort lauderdale Florida
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- Author Confirmed
- HMS National Home Warranty 1625 NW 136 Avenue fort lauderdale, Florida USA
- Phone: (800) 531-3466
- Web: https://www.hmsnational.com/
- Category: Warranty Companies
HMS National Home Warranty HMS cannot meet the service level expectations fort lauderdale Florida
*Author of original report: HMS Home Warranty fails in timeliness and value
*Author of original report: HMS offers 60% of replacement value
*Author of original report: HMS National Home Warranty Failed to provide replacement of covered item Fort Lauderdale Florida
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According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days.
We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue. The parts arrived at our home on 10/10/2017. The earliest Sears can return to install the parts is 10/17/2017.
We also put in a claim for the dishwasher on 10/6/2017. The lights on the control panel blink; it's non-functional. The earliest Sears can come to diagnose the issue is 10/19/2017.
It's apparent that HMS cannot meet the service level expectations.
This report was posted on Ripoff Report on 10/13/2017 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hms-national-home-warranty/fort-lauderdale-florida-33323/hms-national-home-warranty-hms-cannot-meet-the-service-level-expectations-fort-lauderdale-1406076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
HMS Home Warranty fails in timeliness and value
AUTHOR: Kathy - (United States)
SUBMITTED: Saturday, December 30, 2017
The wall oven claim has been resolved in a little over 3 months. We received a check for approximately 60% of the replacement value of the oven. HMS Home Warranty fails at both timeliness and value.
#2 Author of original report
HMS offers 60% of replacement value
AUTHOR: Kathy - (United States)
SUBMITTED: Saturday, December 30, 2017
Eight weeks have passed since submitting the claim and it is still not resolved.It has been determined that the control board on the 24" wall oven is bad and that replacement parts are not available.
HMS gave two options: 1) a very nice 27" GE wall oven priced at $1899 or 2) $1000. Wall ovens are typically built into a cabinet, as is mine. The 27" wall oven offered would require the cabinet to be rebuilt and the light switch to be moved; HMS won't pay for that. I requested a 24" GE wall oven, that would actually fit the cabinet, priced over $600 less from the website they sent me to.
HMS is firm on the two options they gave, the 27" wall oven or the $1000.Bottom line: we ordered a 24" wall oven from Home Depot; HMS has yet to send the $1000.
#1 Author of original report
HMS National Home Warranty Failed to provide replacement of covered item Fort Lauderdale Florida
AUTHOR: Kathy - (United States)
SUBMITTED: Monday, December 11, 2017
Eight weeks have passed since submitting the claim on 9/13/2017 and it is still not resolved. It has been determined that the control board on the 24" wall oven is bad and that replacement parts are not available. HMS gave two options: 1) a very nice 27" GE wall oven priced at $1899 or 2) $1000. Wall ovens are typically built into a cabinet, as is mine. The 27" wall oven offered would require the cabinet to be rebuilt and the light switch to be moved; HMS won't pay for that. I requested a 24" GE wall oven, that would actually fit the cabinet, priced over $600 less from the website they sent me to. HMS is firm on the two options they gave, the 27" wall oven or the $1000. Bottom line: we ordered a 24" wall oven from Home Depot; HMS has yet to send the $1000.
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