Hobbytron Will not return emails, phone , messages, and ignored on their "live chat" representative Internet

I ordered an airsoft gun for my son for Christmas. After opening, we noticed the gun would not c**k. (defective) It was only picked up by my son as he was excited to receive it. Sadly, it was put right back in the box. 

I went to their website as it advises needing an "rma" number in order to be able to return/exchange items purchased. I sent two emails and recieved only automated responses back. They were sent at least 3-4 weeks apart. I then reverted to phone message as that is a source on their website. I left three messages, never to receive a return call to my cell. (number in which I left) Then I sat on their 'live chat' only to have over an hour go by stating that all agents are busy and will be with me shortly. 

It is very obvious that Hobbytron has absolutely no intent on getting back to me. Now we lost our money and my son was robbed of his Christmas gift. They are dishonest as it has been over 4 weeks and to no avail, I'm still being ignored. I did receive the automated email responses attached with a ticket number of some sort(for proof) It also says I will hear from them within 5 business days. We are on week 4. 

I read other reviews and fond several people whom have had the same exact experience as myself. This speaks volumes. They need to be checked and reported to the BBB.