HobbyTron Voided Warranty for July, 2015 purchase! Valencia California

HobbyTron's customer service manager sucks!  I can’t believe that just because we got rid of the shipping packaging (assuming, wrongfully of course that HobbyTron would be sending a product that WORKS) the warranty is void?  For an item used FOUR times?  Incredible and shame on  Hobbytron! Furthermore I think she said the notation about ‘original packaging’ and voiding of the warranty  was on the BACK of the paper (I don’t know as it was shipped to my grandson who is now on vacation.) WHY wouldn’t that notation be on the box, on the FRONT of the paper, EVERYWHERE?

I am really angry about this!


From: Refurb Department [mailto:refurb@hobbytron.com]
Sent: Tuesday, August 04, 2015 10:23 AM

Subject: Re: Reference number: LTK1219404176749X Please use this ticket number in any correspondence with us.

hello please contact customer service  8186759000   thanks


I purchased an M59 Magnum FPS-380 Bolt Action Spring Airsoft Sniper Rifle for my grandson (Order 1145237, 07/15/15).  He used it FOUR times and it doesn’t work.  When he pulls the bolt back, it does not stay back….it just travels forward without assistance and the gun is not charged.  When he repeats this it seems to load another Airsoft pellet. If he repeats the charging process several times, the bolt may finally stay in the rear position so he can push it forward and fire the gun at which time several Airsoft pellets will be discharged.  The gun is obviously operating improperly.  We know that the bolt should stay in the full back position until it is manually pushed forward to charge the gun.  We need instructions on where to send the gun for repair or replacement.  Note we have already said we no longer have the original box the gun came in.