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Report: #292938

Complaint Review: Home Access USA - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Phoenix Arizona
  • Author Confirmed What's this?
  • Why?
  • Home Access USA 11901 Santa Monica Blvd. Los Angeles, California U.S.A.

Home Access USA Lied about how much they would charge, now willl not honor terms and conditions for refund Los Angeles California

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I found an ad on Craig's list. It sounded too good to be true, but thought I would call just found out more information.

Like the other complaints, the person that was mentioned in the ad that should be contacted was not available, but the customer service rep would be happy to get me connect with the website. They needed my credit card number, but would only charge $0.01 on the card in order to send us our login information.

Upon login to the website it asks for acceptance of their terms and conditions for further services, but no where does it indicate how much their services cost. It wasn't until another phone call to customer service did they indicate that the cost would be $198.00.The terms for cancellation indicated the membership may be cancelled within 24 hours for ordering, only if I did not accept their terms and conditions.

I then contacted customer service and requested the membership be cancelled. I was told at that time that a supervisor would call me back, to which there has been no return call.

In the meantime, my credit card was charged. Upon disputing the charge with the credit card company, Home Access challenged the dispute. Now more phone calls and paperwork ensues.

I hope everyone else researches a company before giving them any information.

Tex
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/19/2007 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-access-usa/los-angeles-california-90025/home-access-usa-lied-about-how-much-they-would-charge-now-willl-not-honor-terms-and-condi-292938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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