Home Point Financial Unethical business practices Nationwide

My wife and i both have above 755 credit scores and were putting 20% down. My loan officer was Bernie Rebollar, who over 4 weeks of closing, assured us that we were on target to close. We had provided all of the documents requested on day 1 of the application process. It wasnt until a week later that someone even looked at what we sent in. Two weeks before closing, I asked several time if there was anything else they needed from us, and i was told no by both Bernie, and his team. 3 days before closing, they informed me that they couldnt proceed because of 2 leaks in the roof that were on the exterior of the house (not under HVAC). As a result, we will probably lose the house.

New customers beware: They are unresponsive, they don't look at documents until days before closing, and try to lure you in with low rates and little to no fees. Thats sounds great until you can't close and are at risk of losing the property.

They'll also tried to say that the issue was that the roof needed repairs, but the issue is them telling us about it 3 days before closing when they had this information for weeks. As a result, theres no time to fix it.