Homecomings Financial cannot contact customer service Dallas Texas

Well, my bank took 2 NSF fees out of my account and said there was not enough money to make my house payment... the money was there, I called my bank and resolved the issue. I attempted to contact Homecomings via the 800 number provided for customer service. NO LUCK, no live person.

Those of you who deal with Homecomings know what I'm talking about. In order to get through to talk to someone I've always had to call the Refinance/New Loans phone number and be transferred. Anyway, when I spoke to the first rep, after explaining my situation of possibly having my payment returned to them, she said I'm sorry there's nothing I can do, someone else handles that--I asked to speak to that someone else and she said I couldn't; I asked to be transferred to a supervisor and she just kept saying I'm sorry I'm doing what I'm supposed to do. I asked her two more times to speak to supervisor, same answer. Then she wanted to know why I wanted to speak to supervisor and finally I said "first of all I want to report your insubordination". Then she hung up on me. I called back and talked to another rep and there were no notes in the computer from the previous person I spoke to.

After all this, the answer I received from the second rep, who was very nice and tried to help, was to check back in a week or two.

This truly is a company I don't want to deal with--all the other postings on this site have me greatly concerned. Will this one issue mess up my credit report? Will this issue send my house into foreclosure?
If there is a class action lawsuit being filed, I'd like to know about it sooner than later. These people shouldn't be operating a business, as they don't know how to operate a busines

Joanne
lake oswego, Oregon
U.S.A.