Report: #1166799

Complaint Review: Hotwire Inc

  • Submitted: Fri, August 01, 2014
  • Updated: Fri, August 01, 2014
  • Reported By: upsetcustomer — Elkins Park Pennsylvania
  • Hotwire Inc


Hotwire Inc hotwire did not refund me after my flight got canceled. Vancouver BC Canada Internet

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I was on flight United 1736 from Philadelphia to Vancouver through Houston. I had purchased air ticket and hotel from hotwire to stay two nights in Vancouver for business.

My flight got canceled and they put me on a flught on the next day. I called the hotel and told them that I wanted to cancel my reservation for that night but the rude hotel receptionist told me that I had to call Expedia becasue my reservcation was through Expedia!!! and he hung up on me! I was shocked because I had paid HotWire but it seems Hotwire reserves its hotel through Expedia! The whole HOTWIRE is a RIP OFF.... They don't exist. They are just a shell company who does their transaction through other companies like Expedia.

I decided to call HOTWIRE customer service. I called three times, every time I was on hold for more than 45 mins and no body was answering me, it was just a machine telling me I had to wait. Two time there was no response, like all my attempts to talk to a human was going into a black hole! 

THE WORST COMPANY EVER!!! THE WORST CUSTOMER SERVICE! They are just a rip off company. Once they got your money they would never respond. What kind of service is it?

Even when I tried to call them and talk to them there was no response!! DO NOT DEAL WITH COMPANY. PAY A BIT MORE AND BUY YOUR HOTEL AND AIT TICKETS FROM ANOTHER COMPANY.


This report was posted on Ripoff Report on 08/01/2014 06:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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