H&R Block They Give You A Runaround With No Results And No Refund. Failure to keep promise of no mistakes or they cover the cost of their mistakes and failure to electronically send return with no refund of money paid for tax return. Manhattan Kansas

Hello.
I am an Office Mgr of a company owned store in Texas. I am sorry to hear about your ordeal. Our offices are only open a few days a week in off-season. I believe you have been misinformed on the Peace of Mind guarantee. That guarantee is in place to protect you, the consumer from CLERICAL errors (typos, putting things in the wrong place, etc.) that are made on your return by the tax pro. We reimburse penalty and interest imposed by the IRS should we make a clerical mistake. For an additional $29, we reimburse not only penalty and interest, but also underpaid taxes that were due to our error up to $5000. As it states in your paperwork, you have 60 days to inform the company, or franchise office, if that is where you had your taxes prepared, of any IRS letters you receive regarding your tax return. If your taxes were prepared in a franchise office, then the office is responsible for the Peace of Mind claim. This guarantee does NOT provide for any information left off the tax return at the time of preparation if, in fact, the tax pro did not know the information existed. i.e. (w-2's left off, miscellaneous income left off, etc.) Our people are trained to staple everything in the folder at the time of the tax prep. We have had many, many cases similar to yours where the clients says they gave us the form. When I do a return, if the form isn't stapled in your folder when you leave my desk, I didn't get the form. Beginning in 09, all forms will be accounted for and have to be initialed by the tax pro and the client to make sure abuse of Peace of Mind is eliminated.
Further, any information for your ex-husband would not be available to you if you are not listed as a joint on the return. Anyone giving you such information would be violating our privacy policy. If a payment was made on a Peace of Mind claim for a joint return, the check should be made out in the name of you and your husband. in which case, he can't cash without your signature. Please call 1-800-HRBlock if you need further assistance.