HSBC Mortgage Services Account service changes for no reason, ripoff City Of Industry California

Collections called me yet again this past weekend on a Sunday evening. Guy was calling from India! I was loosing my temper quick! It was not his fault, just the situation he was put in by his employer. I had to stop down this morning and call Customer Service (that is a joke) and do my own research. According to them, now they are saying that a payment taken over the phone in July was never taken from my account. They have added 3 months of late charges and a $30 NSF fee. So, now I have to get my bank statement and fax them yet again with proof another payment was received by their pathetic accounting department. I am so sick of being the one to provide the proof that they are receiving their money. Would anyone else have to do that? This company is the most unprofessional company I have ever had the dis-pleasure of dealing with to date.

I have also filed a complaint with the Texas Attorney General against them. This is getting to be a full time job working as a research assistent for HSBC.

Run, don't walk away, if this company ever approaches you for a loan. They are RIP OFF artist's!

The original mortgage documents you signed at closing (either from the broker or mortgage company) should have included all the terms of the mortgage and information regarding prepayment penalties in the disclosures.

If the original mortgage did not disclose prepayment penalties, then any other mortgage companies that purchase and service your loan CAN NOT change the terms of the original mortgage.

I recently had a similar situation. My mortgage was purchased by another mortgage company and my servicer changed. The information provided by the new servicer showed that the information had been input into their system as a new mortgage, not as a pre-existing mortgage. That I had already paid a year, was omitted (the term had been extended a year), the escrow did not balance, and no arrangements in the new payments for escrow impound.

I made phone calls to explain and sent faxes of my original mortgage documentation, payment history with the original mortgage company, and my expectation of the corrections. Fortunately I was not dealing with HSBC.