Complaint Review: Huskey Power Washers - Internet Georgia
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Huskey Power Washers Internet, Georgia United States of America
- Phone:
- Web: www.huskeypowerwasher.com
- Category: Home & Garden Stores
Huskey Power Washers Distributed by Home Depot The washer worked for one hour. Now they will not stand behind it Internet, Georgia
*Author of original report: Home Depot and Huskey do care
*Author of original report: Its fixed now.
*Author of original report: Shipped the unit back
*Author of original report: Progress
*UPDATE Employee: Home Depot Customer Care
*UPDATE Employee: Would Like to Help
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a Huskey Power Washer model 2000S on April 25, 2009. It worked for about an hour, then the motor quit. I contacted them via email and after several weeks of emails back and forth, they thought that the problem was the on/off switch.
I was very pleased when they sent a new switch, however it took three weeks for that to happen. I installed it, and it did not fix the motor issue. I sent many emails back to them and they have never responded.
So here I am with an expensive boat anchor or paper weight. But it certainly is not a "power" washer. And their service department is anything but.
Do not buy a Huskey at Home Depot!
This report was posted on Ripoff Report on 11/10/2009 09:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/huskey-power-washers/internet-georgia-/huskey-power-washers-distributed-by-home-depot-the-washer-worked-for-one-hour-now-they-w-522263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#6 Author of original report
Home Depot and Huskey do care
AUTHOR: Tom S. - (USA)
SUBMITTED: Friday, February 05, 2010
This whole story ends on a very happy note. Thanks to the Customer Service staff at Home Depot and at Huskey. I even got a call from the President of Huskey, making sure that I was satisfied. They are sending me a new machine and extra attachments package as a way of making amends.
Apparently they do care, very much about customer satisfaction. Anything can break or people can make mistakes. It's how they recover from those issues that count. This has been an excellent recovery.
#5 Author of original report
Its fixed now.
AUTHOR: Tom S. - (USA)
SUBMITTED: Sunday, December 13, 2009
I got the machine back by UPS on Friday, 12/11/09. Since it was well below freezing outside, I hooked it up to the basement laundry tub. It worked fine out of the box. Yeah. Cleaned out the tub real well.
Thanks to all who got it back and fixed the situation.
#4 Author of original report
Shipped the unit back
AUTHOR: Tom S. - (USA)
SUBMITTED: Monday, December 07, 2009
The UPS label came on Friday and I went to the UPS store that same day and shipped it back. That was 12/4/09. The boxing cost me $20 but it was worth it to protect the unit. Now lets see what happens next.
#3 Author of original report
Progress
AUTHOR: Tom S. - (USA)
SUBMITTED: Tuesday, December 01, 2009
A customer service rep from Home Depot contacted me and then contacted Huskey. A service rep from Huskey said that he would send a UPS label so that I could send the machine back for free repairs. That was on November 19th. It is now December 1st. Still no shipping label.
Progress, but very slow.
#2 UPDATE Employee
Home Depot Customer Care
AUTHOR: Homedepot_stephanie - (USA)
SUBMITTED: Wednesday, November 18, 2009
Hi Tom!
I just wanted to offer my assistance again. Please contact me via email if you still need help with your power washer.
Stephanie, Home Depot Customer Care
#1 UPDATE Employee
Would Like to Help
AUTHOR: Homedepot_stephanie - (USA)
SUBMITTED: Thursday, November 12, 2009
Hi this is Stephanie from Home Depot Customer Care. Im sorry about your power washer experience. I can assist you with getting this resolved. Please send an email to stephanie_cares@homedepot.com
Thanks,
Stephanie, Home Depot Customer Care
Related Reports
10:00 AM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
