X  |  CLOSE
Report: #195989

Complaint Review: Hyatt Vacation Club - Sedona Arizona

  • Submitted:
  • Updated:
  • Reported By: Twentynine Palms California
  • Author Confirmed What's this?
  • Why?
  • Hyatt Vacation Club One North Hwy89A Sedona, Arizona U.S.A.
  • Phone: 800-500-4127
  • Web:
  • Category: Lodging

Hyatt Vacation Club ripoff Sedona Arizona *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: uodate on hyatt vacation club

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Hyatt Vacation Club

Unauthorize withdrawal of funds and refusal to refund my deposit.

1 unauthorzed withdrawl of funds by Hyatt vacation club on 11/1/2005
2 refusal to refund my intial deposit of 87.76
we could not make our intial date for visit due to my
husbands being called to work for an emergency.
Because I called inside the two week deadline the company would not refund my deposit but suggested I rescedualed. Which I did for a time 3 months in the future.

I called once again outside of the two week deadline and asked for a refund. I was told NO that I could reschedule again I said okay. Then was put on hold for few minutes when the appointment person returned I was told that my OLD reservatin had been terminated and a new one had been made at a diffrent resort.

When I checked my bank account that evening I discovered that Hyatt vacations had taken an addtional 87.76 out of my bank account without my approval.

Called Hyatt vacations on 11-2 and was told YES a new reservation was made in my name and NO they would not refund the deposit.

They did refund the second 87.76 that they had withdrawn on 11-1 2005 but refused to refund my intial deposit of 87.76 even though they admitted that they had made me a NEW reservation which canceled out my first reservation and should have qualified me for a refund.

I reported this matter to FTC and got an unsatisfactory response I find the FTC not to be as effecive as it was under the Clinton adminstration when I had to report to them other matters.

Maria
Twentynine Palms, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 06/12/2006 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyatt-vacation-club/sedona-arizona-86336/hyatt-vacation-club-ripoff-sedona-arizona-editors-suggestions-on-how-to-get-your-money-b-195989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Author of original report

uodate on hyatt vacation club

AUTHOR: Maria - (U.S.A.)

POSTED: Tuesday, June 13, 2006

I guess I need to clarify :
Bank of America assisted me in getting the SECOND 87.76 returned.

The INITIAL 87.76 that I paid for the FIRST reservation that hyatt refused to return because they said I did not call at least 14 days before the reservation date. I had made the reservation in good faith that we would be able to take the vacation . Hurricane Katrina happened and caused my husband to have do some emergency work projects. He is still working on these projects and has only had 3 weeks off since the hurricane.

I think that since hyatt vacation club cancled the FIRST reservation and made a whole new one at a diffrent resort, and I called before the 14 day time limit to CANCEL that one they should have refunded me my deposit.

In fact my bank has been very helpful in assisting me to get back UNAUTHORIZED WITHDRAWLS.
BUT in this case it was the intial deposit of 87.76 that I think hyatt owes me.

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now