Hydroluxe Sneaky and Fraudulant Subscritions for Beauty Products Internet

I saw an ad on FACEBOOK for a wrinkle control product (JUNE 2017). The ad said I coud get a free sample if I agreed to pay for the shipping. In the process of providing my credit card information the site offered me multiple deals on discounted product if I agreed to buy at this point in time. I did not as I was only interested in the sample.

When the sample arrived there was another product in with it (June 2017) . I had been sent two products. I thought this was a mistake. Then (July 2017) I received another two packages in the mail. I did not open these packages as I did not want them.

Then on my visa statement I saw I had been billed over $100 foreach of the two products and then saw on my following statement (Aug 17) I had been billed yet again. 

In total I have now been billed over $500 for what I thought was $4 in shipping for a sample. When I tried to speak with the company they informed me that I had agreed to their terms and conditions and that included paying full price for the samples and signing up for a subcription for the two products.

When I complained I did not and wanted a refund they offered to cancel the subscription and offered a $100 refund but would not refund me in full for the product even when I said I would be returning packages that had not been opened. I photographed the packages. Then they sent another email from another person saying they would no longer be offering a refund.

When I asked the company to send me a copy of the agreement I supposedly agreed to I got a typed description of what they said I agreed to and not the actual agreement itself.

When I spoke with the resolution department of my credit card company they said these cases can be difficult to resolve because of these agreements. The did say to ask for an RMA # and to return the product and provide a tracking number to the company so you could prove the product had been returned.

After 15 days If I don't see a refund I can go back to the credit card company and have them persue the return. I communicated mostly by email to maintain a paper trail record of the conversations and agreements that were made. I will be continuing with this in as many avenues and ways to pursue a full refund because I can't afford these charges and because I believe this company and their process is wrong, sneaky and fraudulent.

As I work my way through various complaint forums they have since emailed me with conflicting and insufficient information about a refund even though I continue to request account information and clarification.