Complaint Review: HyreCar - los angeles california
HyreCar HyreCar.com Hyrecar.com Rented Me 3 Salvage/Rebuilt Title Vehicles as if they were new/undamaged at full price / top dollar prices. Their website doesn't allow these damaged cars at all. los angeles california
*Author of original report: I did NOT accept Hyrecars response via the Better Business Bureau and i wrote back to them explaining why.
*Author of original report: Additional Evidence.
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Hyrecar.com Rented Me 3 Salvage/Rebuilt Title Vehicles as if they were new/undamaged at full price / top dollar prices. Their website doesn't allow these damaged cars at all.
The representative said over the phone that the 3 cars seemed to fall threw the cracks and it made it onto their system 3 times in a row unchecked for salvage or rebuilt titles, where i ended renting them at top dollar prices for a junk car thats worth atleast 50% less in value. They said that the car owner scammed them. I told them that, that is not my fault or problem. They put me in an unsafe vehicle. They never disclosed this to me and the product quality was not that of what i chose & agreed to pay for. I believe i paid off this guys junk cars with all the days that i rented it. Now he has a free car that i got ripped off on and i paid for.
I rented 3 vehicles from the same owner on this platform. I rented these 3 junk cars for about 90 days in a row at $50 per day for a grand total of about $4,500. The rental dates were from 3/31/2018 - 6/30/2018.
It came to my attention on about 8/21/2018 that these cars all had damage. I contacted Hyecar about this. The first rep said that the vehicle owner and his cars would be kicked off the platform. Then i asked for a 50% refund for having over paid and being ripped off for a subpar product.
They said they would escalate it to the manager. The manager wrote back to me in 15 minutes and said that after careful review of the Florida DMV Database none of the cars had a rebuilt/salvage title. And he said that because of that reason my 50% refund would be denied.
I asked for proof of their findings and at the same time i did my own research and provided them with the evidence that all 3 cars were in fact rebuilt/salvage titles. They never responded to me after i sent them the proof. I then told them that they are giving me the run around and that i now want a full 100% refund. I also tried to call them several times while i waited on hold for 15 minutes and an answering machine says to leave a message that no one will ever respond to. i finally got someone to answer on about 8/22/2018 and they said that the manager from the billing department knew about me and my problem and that they would be researching it. They never got back to me and no one answers the 1800#.
these guys did fraud on me, gave me an unsafe vehicle, gave me a poor quality product that was not as described, they failed to protect me as a consumer, they failed to properly inspect, confirm & certify the products they allow on their platform, they never disclosed anything to me and when confronted with this they lie and deny it all and then when i sent them the proof they totally ignore me. I also have my bank helping me fight this.
i have proof of all evidence and of the email conversations back and fourth between me and hyrecar.
I also believe that they still have these damaged cars on their platform and are charging people top dollar and not disclosing this information to them. I know there are more victims out there even after it has been brought to hyrecar's attention. These are unfair business practices that all of the management and employess in that business are aware of and they practice everyday. They are putting profits before peoples safety.
i believe that these are grounds for a civil / class action lawsuit if they dont refund my money and stop these unfair practices.
See the F Rating that they have with the BBB: bbb.org/us/ca/los-angele…
Copy your complaint from Yelp & paste it on the BBB website to File your complaint with the BBB.
Hopefully the law will step in and stop them from doing this.
This report was posted on Ripoff Report on 09/07/2018 10:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hyrecar/los-angeles-california/hyrecar-hyrecarcom-hyrecarcom-rented-me-3-salvagerebuilt-title-vehicles-as-if-they-were-1460050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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