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Report: #1460050

Complaint Review: HyreCar - los angeles california

  • Submitted: Fri, September 07, 2018
  • Updated: Sat, September 08, 2018
  • Reported By: David — Miami United States
  • HyreCar

    los angeles, california
    United States

HyreCar HyreCar.com Hyrecar.com Rented Me 3 Salvage/Rebuilt Title Vehicles as if they were new/undamaged at full price / top dollar prices. Their website doesn't allow these damaged cars at all. los angeles california

*Author of original report: I did NOT accept Hyrecars response via the Better Business Bureau and i wrote back to them explaining why.

*Author of original report: Additional Evidence.

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Hyrecar.com Rented Me 3 Salvage/Rebuilt Title Vehicles as if they were new/undamaged at full price / top dollar prices. Their website doesn't allow these damaged cars at all.

The representative said over the phone that the 3 cars seemed to fall threw the cracks and it made it onto their system 3 times in a row unchecked for salvage or rebuilt titles, where i ended renting them at top dollar prices for a junk car thats worth atleast 50% less in value. They said that the car owner scammed them. I told them that, that is not my fault or problem. They put me in an unsafe vehicle. They never disclosed this to me and the product quality was not that of what i chose & agreed to pay for. I believe i paid off this guys junk cars with all the days that i rented it. Now he has a free car that i got ripped off on and i paid for.
I rented 3 vehicles from the same owner on this platform. I rented these 3 junk cars for about 90 days in a row at $50 per day for a grand total of about $4,500. The rental dates were from 3/31/2018 - 6/30/2018.
It came to my attention on about 8/21/2018 that these cars all had damage. I contacted Hyecar about this. The first rep said that the vehicle owner and his cars would be kicked off the platform. Then i asked for a 50% refund for having over paid and being ripped off for a subpar product.

They said they would escalate it to the manager. The manager wrote back to me in 15 minutes and said that after careful review of the Florida DMV Database none of the cars had a rebuilt/salvage title. And he said that because of that reason my 50% refund would be denied.
I asked for proof of their findings and at the same time i did my own research and provided them with the evidence that all 3 cars were in fact rebuilt/salvage titles.  They never responded to me after i sent them the proof. I then told them that they are giving me the run around and that i now want a full 100% refund. I also tried to call them several times while i waited on hold for 15 minutes and an answering machine says to leave a message that no one will ever respond to. i finally got someone to answer on about 8/22/2018 and they said that the manager from the billing department knew about me and my problem and that they would be researching it. They never got back to me and no one answers the 1800#.

these guys did fraud on me, gave me an unsafe vehicle, gave me a poor quality product that was not as described, they failed to protect me as a consumer, they failed to properly inspect, confirm & certify the products they allow on their platform, they never disclosed anything to me and when confronted with this they lie and deny it all and then when i sent them the proof they totally ignore me. I also have my bank helping me fight this.

i have proof of all evidence and of the email conversations back and fourth between me and hyrecar.

I also believe that they still have these damaged cars on their platform and are charging people top dollar and not disclosing this information to them. I know there are more victims out there even after it has been brought to hyrecar's attention. These are unfair business practices that all of the management and employess in that business are aware of and they practice everyday. They are putting profits before peoples safety.
i believe that these are grounds for a civil / class action lawsuit if they dont refund my money and stop these unfair practices.

See the F Rating that they have with the BBB: bbb.org/us/ca/los-angele…

Copy your complaint from Yelp & paste it on the BBB website to File your complaint with the BBB.

Hopefully the law will step in and stop them from doing this.

This report was posted on Ripoff Report on 09/07/2018 10:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hyrecar/los-angeles-california/hyrecar-hyrecarcom-hyrecarcom-rented-me-3-salvagerebuilt-title-vehicles-as-if-they-were-1460050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

I did NOT accept Hyrecars response via the Better Business Bureau and i wrote back to them explaining why.

AUTHOR: David - (United States)

RE: BBB CASE#: 641890

 

Hyrecar Wrote on 9/14/2018:

 

Thank you for the opportunity to respond to this consumer complaint concerning the vehicles they rented on our platform.

Our rentals are offered for ride-share drivers, and the reason for not allowing Salvage or Rebuilt titles on the site is due to most areas not accepting these types of vehicles for use with Uber / Lyft.

As the vehicles are listed by the owners, not all states registrations show the salvage or rebuilt status on the documents used to verify a vehicle for the platform.

All vehicles mentioned by the consumer, including the user who listed them have been permanently removed from our site.

The price paid for these vehicles is set by the owner and the prices paid for rental of the consumers vehicles was $30.00 - $39.00 per day.

During the entire duration of these rentals, the vehicles cause no issues for the consumer. We have no records of the consumer reaching out concerning these issues until after the rentals have ended.

If issues with the mechanical functionality with these rentals had occurred, then a refund would be due, however the renter kept the vehicles without incident and at this time no refund will be honored.

On 9/14/2028 I responded:

I do not accept the response from the business.

There is NO excuse for allowing me to rent 3 seperate UNSAFE salvage / rebuilt tilte vehicles from the same person. My life was put in danger & so was the lives of my passengers. Your platform must have a robot or a human manually verify each and every vehicle that you have on your website by running the vin number on carfax.com or autocheck.com. it costs money to do that and you guys dont want to pay for that safety check. Your response for not allowing salvage / rebuilt titles on your site is that: its due to most areas not accepting these types of vehicles for use with Uber / Lyft. Instead you should say that you do NOT allow salvage / rebuilt title vehicles on your site because they are unsafe pieces of junk that have been totally damaged and no one knows if someone has even died in these vehicles, these cars are worth ZERO dollars and they are ticking time bombs. I was a driver for only Uber. I was also let down by Uber because they didnt catch these junk cars that made it onto their system. Uber was the second line of defense to protect me and they also let me down. Hyrecar is trying to put the blame on the car owner that put his 3 junk cars on the website, but Hyrecar cannot allow a random person to do that without fully verifying that the vehicle they have is not a junk car / death trap. They have no safety measures in place and that is totally unnaceptable. As the saying goes: "Trust But Verify".

Now they say that the user has been kicked out of the platform and all of his cars have been removed, but it is too late for that, he already ripped me off and stole my money. Hyrecar also says that: The price paid for these vehicles is set by the owner and the prices paid for rental of the consumers vehicles was $30.00 - $39.00 per day. So Hyrecar allowed this guy to put a junk / salvage / rebuilt title car on their platform that is worth ZERO dollars or maybe $199 PER MONTH at most so he can rent it to me for $40 PER DAY which is equal to $1,200 PER MONTH. I believe that i totally paid of all of this guys junk cars, so now he has a free car that i paid top dollar for when it was worth zero. On top of the $40 PER DAY car rental fee i had to pay $13 per day for INSURANCE which is equal to $400 PER MONTH for a junk car that the insurance should really be about $75 PER MONTH. So in total i paid $1,600 per month for a car that was really worth at most in good condition about $300 PER MONTH.

I was scammed and overcharged by about 500% every day / month for those cars. All 3 rental cars did cause an issue for me. The nissans transmission broke. The hyundai's brake system was broken and making a terrible screeching sound and the chevy cruz had a tire that exploded and has no spare tire, jack, or lug nut removal tool in the trunk. And all 3 cars were junk / rebuilt / salvage title. Hyrecar says: During the entire duration of these rentals, the vehicles caused no issues for the consumer. We have no records of the consumer reaching out concerning these issues until after the rentals have ended. If issues with the mechanical functionality with these rentals had occurred, then a refund would be due, however the renter kept the vehicles without incident and at this time no refund will be honored. Everytime a car had a problem i would contact the car owner directly and he would say to not tell Hyrecar about it that he would just get me another better car. I obviously had 3 seperate mechanical problems with 3 seperate junk cars and a refund is due. Also I made no money buy using these junk cars for uber. I paid an average of $53 PER DAY for the rental car with the insurance PLUS $25 per day in gas that these junk cars were excessively consuming.

So i paid for the car, insurance and gas daily about $80. On an average day with uber i would only make $50-$75 in a 8 hour - 10 hour period. I was just working to pay the car, i never made any profit from this. i lost all the way around and i want a 100% refund. You failed to protect me as a consumer in every way possible. Financially and safety wise. Your website says NO salvage / rebuilt title cars allowed. You failed to deliver as promised for a product that was not as described on your website, aside from all the other thing you have done wrong. I also just checked the HYRECAR website and the guy that rented me 3 junk cars has a partner that i remembered he told me about, and that partner has a car dealer and he has a bunch of junk / salvage /rebuilt title cars on the Hyrecar website right now as i type this note. Im sure that on the HYRECAR website today atleast 55% of all the cars on their platform are junk / rebuilt / salvage title. Hyrecar must be audited by an independent company to confirm that they are not still doing this to innocent people that work hard for their money. They are putting profits before saftey and they are playing with fire. i want 100% of my money back. I have also been warning people on other consumer websites and all over social media, facebook and Instagram and all of the car related groups.

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#2 Author of original report

Additional Evidence.

AUTHOR: David - (United States)

I am attaching additional evidence.   I have also filed a report with,ipoffreport.com with the Report: #1460050   I have also filed a complaint on YELP & on Hyrecars Facebook Page

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