Complaint Review: ICTV - Bainbridge Island Washington
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- Author Not Confirmed
- ICTV PMB #622, 321 High School Road, N.E. Bainbridge Island, Washington U.S.A.
- Phone: 604-658-5813
- Web:
- Category: Health Spas
ICTV Ripoff I returned item and they never credited my credit card. Bainbridge Island Washington
*UPDATE Employee: This is not correct
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I ordered the dermawand face product in May and charged to my credit card. When I received it it said if you have rosacea you should not use. They did not advertise this fact on the info commercial.
I called Kelly who took my order originally and he said return it for my money back (which was guaranted on advertisement and I have copy here). He also said don't expect a refund on credit card for three months because of processing reasons.
I never received credit. When I called credit card company they said they can't do anything after two months. Obviously Kelly knew this. I sent a letter certified mail. Someone signed for it and I recieved card back in mail. One month later I received certified letter back and no one had opened it with a note that no such person at this address.
Obviously I have been scammed for $99.00. It is very disheartening that there are people in the world who do this kind of thing.
Marianne
Oak Lawn, Illinois
U.S.A.
This report was posted on Ripoff Report on 11/25/2004 09:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ictv/bainbridge-island-washington-98110-1697/ictv-ripoff-i-returned-item-and-they-never-credited-my-credit-card-bainbridge-island-wash-119791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
This is not correct
AUTHOR: Kelly - (U.S.A.)
SUBMITTED: Thursday, March 30, 2006
I assume I am the Kelly you are refering to in your claim. Firstly I do not take orders for our products as they come in through an inbound telephone service. I am in customer service. At the time of this claim I dealt with any returns myself so as to assure that they are dealt with properly and I would certainly never tell anyone they had to wait for 3 months for a cc credit. I cannot comment on the letter as it was never recieved . We will still be happy to do a credit if you can show us that this is a legitimate claim. Contact sales@ictvonline.com and I will deal with this myself.
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