iDrive.com Bait and switch pricing Internet

All of our promotional pricing clearly states that the introductory price is strictly for the first year (see the homepage https://www.idrive.com/ for current 90% discount offer, or the pricing page with our regulary first year prices https://www.idrive.com/pricing also states "for first year).  Without having the user's information to locate an account, we can't go through the transaction history; however, the online portal shows the all transactions for an account, including the discount rate.

According to the Terms and Conditions, which the user indicated that they have been read in full and agreed to, found on https://www.idrive.com/terms-and-conditions explain that our refund policy is 15 days of account creation.  They also explain that accounts renew on a yearly basis for the full price of the current plan.  All users have the ability to disable the auotmatic renewal directly from the web portal should they choose not to renew, or they can contact us directly to completely cancel their account prior to their renewal date.

When the cancellation and refund were requested, a month has passed and the $463 refund was a pro-rated amount based on the unused time left on the account.  Our services were used for a period of time, and we had to not only continue providing the allocated space but also store the data that was backed up to our servers.   We were already making an exception to our refund policy, and due to all of these circumstances we see a pro-rated amount as fair.

We appologize if this seems unethical, but all of this information is readily available for anyone interested in an account and we try to be as transparent as possible.