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Report: #1420690

Complaint Review: iDrive -

  • Submitted:
  • Updated:
  • Reported By: Justin — England United Kingdom
  • Author Confirmed What's this?
  • Why?
  • iDrive United States

iDrive idrive.com iDrive Charged Over $12500 for a $99/year plan

*Author of original report: Idrive corrected the issue

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We have a $99/year plan with them and it ended up costing $1000/month - over several months!

It has caused us some cash flow issues, however, I fear a smaller business could be in severe financial distress.

We originality contacted their support when we noticed we had gone over our limit. They told us it was not an issue and the back ups would continue to work fine. At no point did they mention anything about their over charges.

Whilst waiting for their answer, I had looked in more detail and seen they have something called versioning and thought it was connected with this and assumed everything was fine.

We left it to run and months later I look again and they have been charging $1028/month in overage charges (in total they have taken over $12500 to-date). I contacted their support and they offered $250 credit.

Backup services should be something you can set up and then leave to run. Left unchecked this could have ended my business. Avoid!

This report was posted on Ripoff Report on 01/02/2018 11:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idrive/idrive-idrivecom-idrive-charged-over-12500-for-a-99year-plan-1420690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Idrive corrected the issue

AUTHOR: Justin - (United Kingdom)

POSTED: Sunday, January 14, 2018

The customer services department put us in touch with a manager who helped to resolve the issues.

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