Complaint Review: iBackup - Internet Internet
- iBackup Internet United States of America
- Phone:
- Web: www.ibackup.com
- Category: Internet Services
iBackup iDrive unscupulous overage fees Internet, Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
iBackup's business can be summed up with two words: OVERAGE FEES!
Just canceled my "9.95" 50GB subscription after being charged $189!!! Just for one month! ***Quota overages are charged at the rate of $2.00 per gigabyte!!***
And the crazy part is I was only backing up about 20GB, but they told me that as you create/delete/modify files they don't sync and simply create new files on the ibackup server so you have to actively maintain all the thousands of duplicate files created on their servers! This amounts to an excessive waste of time and contradicts the exact reason one would purchase such a service in the first place, convenience/low cost. To maintain would be significantly more work than backing up the files yourself. When I called the billing department they acted as if my complaint was routine and were completely apathetic as they recited what seemed like a scripted and familiar response of how I should of read the fine print and I was neglectful of the maintenance of my account and when I asked for a refund or even a partial refund off the egregious fees, I was told there was nothing they could do. When I said I would like to cancel my account I was promptly directed to their website and the call was abruptly ended without any attempt reconcile the account and keep me as a customer.
Their business appears to be for OVERAGE FEES!
HORRIBLE customer service! Not service oriented but rather like the big banks, FEE driven.
Business model = UNSCRUPULOUS
Read more at http://www.onlinebackupsreview.com/ibackup.php#ixzz1j5TA8BjW
This report was posted on Ripoff Report on 01/10/2012 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ibackup/internet/ibackup-idrive-unscupulous-overage-fees-internet-internet-820631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.