iFriends Elite "screwed" me out of money for almost 2 years!! Internet

After becoming aware of the above RipOffReport complaint, we were able to locate Michael's account with iFriends. Michael created an account with iFriends in July 2005.

While the standard iFriends membership carries no charge, Michael affirmatively chose to enroll in the upgraded iFriends Elite membership when he created his account. This membership carries a monthly charge. This charge was clearly and conspicuously disclosed in advance, and Michael participated in numerous click-throughs to indicate his acknowledgement and consent to the monthly charge.

We provide a link to email and telephone contact information on every page of our website, and every charge that we bill includes the toll-free telephone number at which we can be contacted, if the user has any questions about the charge or about his account.

In December 2005, Michael called our Customer Care Department to ask about the Elite membership that was on his account. The Customer Care representative explained the benefits of the Elite membership at that time. She offered to cancel Michael's account if he was no longer using it. Michael said that he wanted to keep the account open, and told the representative not to cancel the account.

On March 13, 2007, before Michael posted the RipOffReport, he accessed the iFriends website, and asked that his username and password be sent to him. He made this request three times, and his username and password was sent to him each time.

After sending these requests, Michael accessed and cancelled his iFriends account online, using the utility that we provide for account cancellation. Michael has not been billed since he cancelled his account, and we have refunded the most recent charges that were billed.

If Michael has any further questions or concerns, we encourage him to contact our Customer Care Department at 1-800-243-9726. Representatives are available 24 hours a day, 7 days a week.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges.

In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.