IFriends Credit Card Charges Florida Nationwide

Misimpression is not even a word. I wouldn't do business with anyone does not seem to have a grasp on the English language.

We apologize for any misimpression that Justin may have about our services and our company. Unfortunately, due to the limited amount of information provided in this complaint, we were unable to locate an account matching the details related by Justin.

As Justin described in his complaint, both the standard iFriends membership (which carries no monthly charge) and the premium iFriends membership (which does carry a monthly charge) allow access to chat rooms and other content on the iFriends service. Some rooms are free, and some rooms carry a charge. Each video chat host is free to set his or her own prices and terms, but all charges are clearly and conspicuously displayed in advance, by the use of prominent icons and multiple click-throughs.

It seems that some information may have been inadequately communicated to Justin when he called our Customer Care Center. A chat host may set a charge for a premium services, including a public chat room, and that charge (like all others on our service) is clearly displayed to all users before the user enters the premium area. It is impossible for any user to access premium areas without having first been presented with information on the associated charges. To proceed, the customer must indicate his acknowledgement of and affirmative consent to the stated charges. If the chat host misled or lied to the customer about the charges for the session, however, we will take appropriate disciplinary measures, up to and including termination of the chat host's iFriends account.

Our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We apologize that Justin's conversation with our Customer Care Center did not resolve the issue to his satisfaction. We would appreciate the chance to rectify the matter; unfortunately, as we were not able to find his account, we do not have a way to contact him. We encourage Justin to contact our Customer Care Center, and ask to speak to a manager who will be able to take all necessary steps, including complete refunds of all charges, to resolve the situation in a satisfactory manner. We can be reached 24 hours a day, 7 days a week, at 1-800-437-4363.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.

Be sure to file a complaint with the Better Business Bureau. They need to know people are having problems with these guys. Notice all their boilerplate rebuttals say they have a perfect record with the consumer protection organizations, which really amazes me based on how many people have had problems.