Complaint Review: igoair -
- igoair United States
- Phone: 1-800-385-0259
- Web: www.igoair.com
- Category: Air Travel
igoair USA Travel Services LLC pretended to be part of SPIRIT AIR and lied about charging fees Internet
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I was having problems completing my reservations on Spirit Airlines website and was looking for a way to complete the reservations.
Somehow I got to igoair thinking I am talking to a SPIRIT representative.
He told me that there were technical problems at SPIRIT, and he could do the reservation for me. I gave him the information and he gave me a price that I had seen on SPIRIT website. Knowing that SPIRIT charges separately to reserve seats and for baggage, I asked about those charges. He said that would be around $180 more (for 2 people).
He told me he's sending an email which I must confirm by saying "I agree," and I have to send him a copy of my driver's license. I told him I could confirm the email but not send a copy of the driver's license. He told me he can't hold the reservation if I don't. We went back and forth about the license, and he agreed to wait until the next day. At this point, I asked if they are an agency and if there is a fee. He said they do reservations for several airlines and that there was no extra fee.
I did confirm the email which included the cost of the flight including the bags and seats. It did not mention a fee.
Next day I get a call from another person at aigoair telling me the flight is confirmed and I should confirm another email from them regarding the reservation. He said he didn't need a copy of my driver's license after all. I did not confirm that particular email.
To make a long story short. I got suspicious, contacted SPIRIT. It took a while to find the reservation. The total price was $118 less than what I was quoted (including seats and baggage). The next day I was notified by the bank that there was a pending charge for $118 for ARC.
I have filed a dispute for this charge and now have an email from Legal & Fraud Prevention (legal@igoair.com) which apparently is run by USA Travel Services LLC. Web - TheFlyTeam.com
This outfit is a total ripoff. They lie and cheat.
This report was posted on Ripoff Report on 05/09/2018 06:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/igoair/igoair-usa-travel-services-llc-pretended-to-be-part-of-spirit-air-and-lied-about-charging-1442206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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