iHerb.com Cancelled Order for no Reason Perris California

I placed an order with iHerb after signing up for an account. I attempted to pay with PayPal but the site requested additional banking information. That seemed strange to me so I changed the payment method to debit card. They accepted my order according to my email. A few days later I signed in and noticed that iHerb had sent an email immediately after confirming my order.

The email stated that I had been sent an email requesting additional information and since I hadn't replied my order had been cancelled. This second email was sent within minutes of the order confirmation. I never received an email requesting additional information. This experience seems shady to me. I contacted their customer service by chat and could not get a straight answer. I have not received an email response to my questions. They did refund my payment but I am now completely out of the item that I had ordered from them. My advice is to steer clear of iHerb. Their customer service is horrible and their way of doing business makes no sense. There are many internet companies selling nutritional supplements. Just look around and you'll find what you need from a reliable source.