Imelda gives customers faulty credit notes, then refuses to honor them: PREDATORY Toronto Ontario

I bought a pair of shoes from this store, which I subsequently returned (in their 14-day return window). The employee who handled the return wrote "returned" on my original receipt and told me to bring it in when I wanted to purchase a new pair of shoes. (Please see photo.)

When I came in with the receipt and was about to purchase shoes, one of the employees told me I didn't have a proper credit note. She said that the previous employee should have issued me an official credit note and should have initialed my receipt where she had written "returned." I emphasized that this was all I had received when I returned the previous pair.

The employee said she didn't have the authority to help me. I asked if I could get in touch with someone who could help me, and she half-heartedly tried to call her boss. After failing to get in touch with the owner, the employee said I should leave my name and number and that her boss would definitely get back to me the next day.

Of course, no one got back to me. A few days later, I called the store to ask for the owner. I was told she was not there, but was given her email address and was told she would follow up quickly. I had to send a second email before I received a response from Amee, the store owner. It was clear to me from her reply that she had barely read my email, and was just sending me a blanket message designed to cover all possible returns: