Imprint.com 24HourWristbands.com Horrible Service/Product Internet

I ordered custom silicone wristbands from 24HourWristbands.com (Imprint.com) and requested rush to production as well as rush delivery.  After numerous calls, representatives failed to inform me that the product had not yet been produced/delivered.  Yet insisted that it would be delivered on time.  I opened several trouble tickets and was assured customer service would contact me.  To date - no call has been received.  I was initially told that I should contact Customer Service, yet they do not have a customer service department via phone.  It is all done on-line.  Completely frustrating.

Via the online service ticket, I was notified that they would not refund my shipping fees of $49.99.  The ticket was closed by the indicating the situation was resolved stating "Confirm Solved".   

When I finally did receive my order, the product was of poor quality.  I am returning the wristbands and requesting a FULL refund.  The Dispute Resolution department at my credit card company has also been contacted and is now engaged with this issue.  I will have to continue to pursue this as they will not return my calls or make any attempt at rectifying the issues. 

DO NOT do business with this company.  I was basically lied to repeatedly about both the order itself and the customer service department.  They are NOT honest and will put you through call after call holding or hanging up on you.  They definitely have issues with ETHICS.