Report: #828295

Complaint Review: Improvements catalog - Internet

  • Submitted:
  • Updated:
  • Reported By: Donna — Denton Texas U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Improvements catalog 2001 Janice melrose park Illinois Internet United States of America

Improvements catalog 3 months and no refund Internet

*UPDATE Employee: I'll look into this for you

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Merchandise was sent back to this company in October with a request for a refund. After a month I still did not receive refund. I called the company they claimed the merchandise never arrived. They told me I needed to prove they had received it. So much for the customer is always right! Well I provided the tracking number even the name of the person who signed for it in november. By mid December still no refund so I called again. Their response was yes I see that you returned it we will have that put back on your card in 24 hours. Early January no refund so i call again. They said I can't get a refund because they never received it back. I give them all the information and they promise a refund to the card in 48 hours. So today after three weeks no refund. Guess what I call and they say I provided an incorrect tracking number!!!! So I give them the tracking number yet again. They then admit that the last person I talked to wrote the number down wrong. Again I have been promised a refund back to the card. I was on the phone just short of 30 minutes. I have since found numerous complaints on this company online. I will never order from them again!!!!

This report was posted on Ripoff Report on 01/25/2012 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/improvements-catalog/internet/improvements-catalog-3-months-and-no-refund-internet-828295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

I'll look into this for you

AUTHOR: Improvements Catalog - (United States of America)

POSTED: Thursday, January 26, 2012

Hi Donna,

I'm sorry to hear that you had a negative experience with your return. Can you contact me at onmar@improvementscatalog.com with your first/last name, order # and contact information (email or phone #) so I can help you with this matter?  Thanks.

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