Innovative Merchant Solutions Returned new equipment without a refund, debting bank account on false charges. They also promise to refund all monies, but continue to charges bank account. Calabasas, California *EDitor's Suggestions on how to get your money back into your bank account that was wrongfully taken from you!

We have been dealing with resolving this issue through the BBB for this customer and have advised her that her money was returned to her original credit card on 11/28/07. She can speak with her credit card company to obtain details about the refund. Although the Editor says you should file a claim with your bank saying you have a 'FRAUDULENT' charge on your bank account, this transaction is not fraudulent. This is a condition of your contract for cancellation. There are costs associated with setting up this account. When you signed you contract you agreed to pay this termination fee when you close your account. It does not have a clause that states if you don't use your account the fee is waived. Rather it is the opposite. When you do not process any credit cards, it makes it impossible for us to recover any of the costs of acquiring your account and setting it up.

Therefore, the termination fee helps offset this cost. The Editor may feel confident that you have been taken advantage of. However, the fact is that our contracts are very clear. The section that explains the Termination Fee is in BLUE INK less than 1/4" above your signature. Visa/MC regulations require merchants to disclose their return policies to customer 1/4" above the customer's signature on a receipt. We have followed similar guidelines to ensure our merchants view this portion of our contract.

We have been dealing with resolving this issue through the BBB for this customer and have advised her that her money was returned to her original credit card on 11/28/07. She can speak with her credit card company to obtain details about the refund. Although the Editor says you should file a claim with your bank saying you have a 'FRAUDULENT' charge on your bank account, this transaction is not fraudulent. This is a condition of your contract for cancellation. There are costs associated with setting up this account. When you signed you contract you agreed to pay this termination fee when you close your account. It does not have a clause that states if you don't use your account the fee is waived. Rather it is the opposite. When you do not process any credit cards, it makes it impossible for us to recover any of the costs of acquiring your account and setting it up.

Therefore, the termination fee helps offset this cost. The Editor may feel confident that you have been taken advantage of. However, the fact is that our contracts are very clear. The section that explains the Termination Fee is in BLUE INK less than 1/4" above your signature. Visa/MC regulations require merchants to disclose their return policies to customer 1/4" above the customer's signature on a receipt. We have followed similar guidelines to ensure our merchants view this portion of our contract.

We have been dealing with resolving this issue through the BBB for this customer and have advised her that her money was returned to her original credit card on 11/28/07. She can speak with her credit card company to obtain details about the refund. Although the Editor says you should file a claim with your bank saying you have a 'FRAUDULENT' charge on your bank account, this transaction is not fraudulent. This is a condition of your contract for cancellation. There are costs associated with setting up this account. When you signed you contract you agreed to pay this termination fee when you close your account. It does not have a clause that states if you don't use your account the fee is waived. Rather it is the opposite. When you do not process any credit cards, it makes it impossible for us to recover any of the costs of acquiring your account and setting it up.

Therefore, the termination fee helps offset this cost. The Editor may feel confident that you have been taken advantage of. However, the fact is that our contracts are very clear. The section that explains the Termination Fee is in BLUE INK less than 1/4" above your signature. Visa/MC regulations require merchants to disclose their return policies to customer 1/4" above the customer's signature on a receipt. We have followed similar guidelines to ensure our merchants view this portion of our contract.

We have been dealing with resolving this issue through the BBB for this customer and have advised her that her money was returned to her original credit card on 11/28/07. She can speak with her credit card company to obtain details about the refund. Although the Editor says you should file a claim with your bank saying you have a 'FRAUDULENT' charge on your bank account, this transaction is not fraudulent. This is a condition of your contract for cancellation. There are costs associated with setting up this account. When you signed you contract you agreed to pay this termination fee when you close your account. It does not have a clause that states if you don't use your account the fee is waived. Rather it is the opposite. When you do not process any credit cards, it makes it impossible for us to recover any of the costs of acquiring your account and setting it up.

Therefore, the termination fee helps offset this cost. The Editor may feel confident that you have been taken advantage of. However, the fact is that our contracts are very clear. The section that explains the Termination Fee is in BLUE INK less than 1/4" above your signature. Visa/MC regulations require merchants to disclose their return policies to customer 1/4" above the customer's signature on a receipt. We have followed similar guidelines to ensure our merchants view this portion of our contract.