inPixio by Avanquest Software S.A.S. Refused to refund under 30 day money back guarantee La Garenne Colombes Cedex France

When I bought this program it was under the guise of a 30 day money back guarantee. I requested a refund within the 30 day limit. Purchase receipt clearly states the guarantee. After refund request was submitted I was contacted by Tiffany in customer support, she states in the reply "Despite the fact that I'm able to offer a refund for the purchase according to our refund policy, I would like to help you with the installation process". I was assured of a 30 money back guarantee when I purchased the product. One of their own representatives clearly states that she has the authorization to provide me a refund in accordance with their refund policy. I tried their fixes several times to no avail, software will not work. I have repeatedly asked for a refund and I keep getting the run around.