Insight Communications No phone service Louisville Kentucky

We moved our business out of our home and into a commercial building. So we needed to get new residential service at the house. I tried Insight's Triple play, with the cable, phone, and internet.

The appointment was scheduled and I sat and waited, they were to be at the house between 11:30 and 2:30. He showed up at 3:30. He was there for the next 4 hours, which made no sense, since we already had cable service, including the box for the extra channels. He was rude and called back to the office when he thought I could not hear and made disparaging remarks about having to do this job and wanting to be off. He was a contractor. I am pretty laid back, but he had me so mad, I almost asked him to leave. I called my husband to relieve me.

When he left, the phone did work, but my security system did not. So I had to pay a service call to Care Security to have them fix it. Then the phone went out. It was off about a month, which means no security system. It came back on only after 3 visits from various technicians. And the associated service charge fees. During the 5 months that we subscribed, we had service about 2.

One night our cable was out. I thought I had missed a payment and just paid via my cell phone (home phone didn't work). Only to see the invoice later that I was being billed $275 for the tv box.

Then I called them, because on that invoice was only phone service. I asked why, and she said I never had the cable service. I said, I have cable service. She assured me I didn't. Hmmmmm.....I told her I watch Court TV every night, I DO have cable service. She again said I didn't. Then I said, ok, whatever, let's just get it all fixed, the bill, the service, everything. A tech was supposed to be there between 11:30-2:30 and low and behold, here we are at 4:00, they are calling me asking where I am. My husband rushed over (about a 10 minute ride) and the tech said he would have to come back. He'd be back in an hour. So my husband waited, and waited and waited. It has been a month and they have never called or returned.

Then about 2 weeks ago, (2 weeks later) a man knocks at our door at 8pm (it's pretty dark already) on a Saturday night asking for money or my cable box. I told him that I have already paid for the cable box back in June (this is late Sept). He said that no I didn't and was quite rude. We tried to explain the issue, but he was trying to collect, I guess he gets a fee per box. So 3 days later, my service is completely disconnected. The tech said that we had called to disconnect, as we moved....hmmm. Now the bill has a charge of $150 for the internet/phone box. At this point, when I turn in my boxes, (which I will!) they will owe me about $300.

As of today, I have no phone, cable and most importantly, no security service, because we have no phone. They have admitted that there were problems with the phones, as they are new in that market. But actually, they have problems with customer service, techs, billing...etc.

For straight cable service, I think they are ok. For internet, I can't speak since I never logged onto the internet at home (we work so much by the time I get home at night, I have no desire to log on). For phone, DON'T DO IT. One of my advertising reps had been without phone service for which she was paying, from Dec through May. She told me the day AFTER I had it installed.

I really only needed the phone for the security system. So I paid for a variety of services that I didn't receive either directly or indirectly due to Insight's failure to perform a paid service.

Home with no phone
Louisville, Kentucky
U.S.A.