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Report: #1426254

Complaint Review: Instacart - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Amber — Oakland California United States
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  • Instacart 50 BEALE ST STE 600 San Francisco, California United States

Instacart MAPLEBEAR INC InstaCart Will Steal Your $$$ San Francisco California

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Bought a $150 unlimited delivery membership that was good for one year.

Had 11 months left on my membership. Sent email to help@instacart.com and complained that Target is no longer available so my membership is not as useful & would like a credit (since I only get stuff from Target & Whole Foods).

Rather than teling me what they can or can't do, the customer service rep just CANCELS my membership WITHOUT MY AUTHORIZATION! When I call & talk to a manager and ask them to reinstate my membership since I never canceled it, they claim they can’t since their system doesn't allow this. They tell me my only option is to spend another $150 for a brand new 12 month membership and my previous 11 months is just gone! They stole my money and are the most deceiptful, unethical and deceptive company I've ever dealt with. 

Instacart = Bait & Switch

This report was posted on Ripoff Report on 01/30/2018 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/instacart/san-francisco-california-94105/instacart-maplebear-inc-instacart-will-steal-your-san-francisco-california-1426254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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