Report: #695308

Complaint Review: Institute of Business Publications - Havertown Pennsylvania

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Ripoff Report is Xcentric Ventures

Submitted: Mon, February 14, 2011
Updated: Mon, July 23, 2012
Reported By: George — Cleveland Ohio USA

Author Not Confirmed

Why?

Institute of Business Publications 1254 West Chester Pike, Suite 205-A Havertown, Pennsylvania United States of America

Phone: 800-817-3922
Web: iobp.com
Category: Book & Magazine Publishers

Institute of Business Publications IOBP Billed me for no services rendered, I did not order anything from them Havertown, Pennsylvania

*Consumer Suggestion: Unhappy customer

*REBUTTAL Owner of company: The service was never presented to you as free

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Never signed up for a pay service, it was a free service, now trying to bill me

This report was posted on Ripoff Report on 02/14/2011 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/institute-of-business-publications/havertown-pennsylvania-19083/institute-of-business-publications-iobp-billed-me-for-no-services-rendered-i-did-not-orde-695308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

1Employee/Owner

#2 Consumer Suggestion

Unhappy customer

AUTHOR: Sales Insider - (United States of America)

SUBMITTED: Monday, July 23, 2012

POSTED: Monday, July 23, 2012

Mr. McCanney!! I can not believe this!!! Your customers cranky. Nothings going quite the way he expected and hes getting a little hot under the collar. Take control. Assure him you can correct the situation. Assess the problem. Could there be an issue he failed to mention before? Great. Then upsell him. That sounds nutty, but it can work. Keep in mind that his main goal is to fix the problem, thats why he needed you in the first place. Find out if its going to take a higher-end solution to address his problem for good.

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#1 REBUTTAL Owner of company

The service was never presented to you as free

AUTHOR: Jim - (U.S.A.)

SUBMITTED: Tuesday, February 15, 2011

POSTED: Tuesday, February 15, 2011

Dear George:

Please give us your full name and company name and we will provide you with irrefutable evidence that the product was never presented to you as being free. You were quite clearly told the price and that you would receive a bill. Once you receive the proof that your allegations are false, we expect that you will acknowledge that fact on this website.

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