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Report: #1374659

Complaint Review: Interstate National Dealer Services, Inc. - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Mike L. — San Ramon California USA
  • Interstate National Dealer Services, Inc. 6120 Powers Ferry Rd NW, Suite 200 Atlanta, Georgia USA

Interstate National Dealer Services, Inc. INDS, Inc. Fail to Honor Warranty/Service Contract Atlanta Georgia

*Author of original report: Unacceptable Rebuttal

*UPDATE Employee: Claim review

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In Feb of this year I purchased a used 2008 BMW 550i.  The dealership offered an extended warranty through Interstate National Dealer Services (INDS, Inc.). I opted for the Copper Coverage Plan at $3000 up front price tag since it had fairly good coverage of most parts that fail on BMW's.

Well after feeling all happy and secure that I had this fairly comprehensive coverage for my bimmer, I began to notice this month (5/2/17) that my coolant level was getting low in the overflow tank. After topping off and the same thing occured again two weeks later.

I took it in to a local European repair shop on 5/18/17. It was discovered a small coolant leak was happening at the top of the engine block.  Diagnosis: the engine block cap (BMW's name for a valley pan) seal was leaking coolant. Price to fix: $1100.00.

My service contract with INDS, Inc. specifically read : Seal&Gasket Coverage; Provides for repair or replacement of leaking seals&gaskets, if needed, on any covered part.  Since my Copper Coverage plan covered the cylinder block of the engine, I was quite relieved that I had come out of pocket for the $3000 plan.

Well this is where the story starts to get shady.

The repair shop also looked over my service contract and agreed this repair should be covered and made the telephone call to INDS, Inc Claims Dept. DENIED! The repair shop was told since the part and seal (valley pan) was not listed as a part of the engine block in the contract, it wasn't covered.  The repair tech tried to explain to the claims department that this was a seal/gasket component of the engine block, but they still denied the claim.  

Since then I have spoke to three different representatives of INDS, Inc.(5/19/17, and twice on 5/22/17).  

All three times all they say is that the valley pan (engine block cap/seal) is not stated in the contract, so it's not covered, even though if you look at any BMW parts list or talk to BMW directly, they confirm this is a seal/gasket component of the engine block.  The fight to continue.

Beware of this company! They do not honor what clearly stated in the service contract they have authored. If they say repair or replace gaskets/seals to a part, they should honor it. Such as in my case, the leaking seal between the engine block and engine cap (valley pan).  

They even have a small print section in contract that covers "exclusions" parts/services.  Would you think my issue would even be covered in their exclusion of coverage? No!  So here you have a company that can't even list stuff they won't honor up front.  

This report was posted on Ripoff Report on 05/22/2017 12:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/interstate-national-dealer-services-inc/atlanta-georgia-30339/interstate-national-dealer-services-inc-inds-inc-fail-to-honor-warrantyservice-cont-1374659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Unacceptable Rebuttal

AUTHOR: - ()

POSTED: Tuesday, May 23, 2017

I have already talked to three different representatives with your company (one being a supervisor "Maria") and have been denied all three times with the same reasoning, "the gasket/seal part is not listed in coverage".  

Instead of having a automotive technician (mechanic) look into what the part really is and that it is listed as a seal for the engine block (which our binding contract covers),your employees are just falling back on what verbage is listed in the contract, not recognizing the fact that the engine block has multiple gaskets and seals.  

The seal that needs replacement in regards to my complaint is not an indepentant part attached to the engine block, its an actual cover and seal at the top of the engine block and only serves purpose of sealing the top of the engine block so to contain the coolant within the egine block. It has no other function than that. Your canned response (rebuttal) to this complaint is unacceptable.  

If you would like to connect me with someone in your company that is above the level of "Maria", I'll be willing to give it another try to resolve this issue.  

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#1 UPDATE Employee

Claim review

AUTHOR: Interstate National - (USA)

POSTED: Tuesday, May 23, 2017
Thank you for your feedback, Mike.  Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. 

We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further.  Kindly visit http://www.interstatenational.com/ripoffreport/ and provide us with your contact information, and our Member Services manager will call you directly. 
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