Complaint Review: Intuit Turbo Tax - Internet
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- Author Confirmed
- Intuit Turbo Tax turbotax.intuit.com Internet U.S.A.
- Phone:
- Web:
- Category: Income Tax Service
Intuit Turbo Tax Turbotax fees for more than one return not disclosed Internet
*UPDATE Employee: In response to "former turbotax user"
*Consumer Comment: Changed their mind
*Consumer Comment: Changed their mind
*Consumer Comment: Changed their mind
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Intuit has dramatically changed the licensing terms of the Turbotax software package this year, so that if you prepare more than one federal tax return you will be charged $10, regardless of whether you e-file or print your return. These additional fees are poorly disclosed on their website, and disclosed in very confusing terms and in very small print on the back of the retail software box. Even in looking at the back of the box, I was still confused if I would be charged the additional $10 for just printing a return (even just print to PDF).
Intuit, if you are so proud of your new pricing strategy, and convinced that it offers great value to your customers, display it clearly and concisely on your website and your boxed software. Don't hide it, as you are clearly attempting to do.
Also, Taxcut from H&R block is significantly less expensive, and does not have these restrictions on printing the additional returns in their software. I tried it out on the 2007 software, and it is just as easy to use as TurboTax.
Former turbo tax user
Somewhere, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 12/07/2008 07:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intuit-turbo-tax/internet/intuit-turbo-tax-turbotax-fees-for-more-than-one-return-not-disclosed-internet-398930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
In response to "former turbotax user"
AUTHOR: Bob Meighan - (U.S.A.)
SUBMITTED: Thursday, February 12, 2009
Unfortunately you have very old information. The fee for preparing additional returns was rescinded even before the start of the 2008 tax filing season. Upon your first update of the TurboTax software, all messaging about additional return fees would have been removed and updated. Not only have we eliminated additional return fees, but we've included the ability for customers to e-file up to 5 federal tax returns (the limit imposed by the IRS) at no additional fee. Each federal e-filed return previously cost $17.95.
I hope this information helps and demonstrates the great value of TurboTax.
Bob Meighan
VP, TurboTax
#3 Consumer Comment
Changed their mind
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Saturday, January 17, 2009
Looks like the changed their mind and now lets you do the same as TaxCut.
http://about.intuit.com/about_intuit/press_room/press_release/articles/2008/TurboTaxNowIncludesPreparation.html
Sales probably dropped like a rock.
#2 Consumer Comment
Changed their mind
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Saturday, January 17, 2009
Looks like the changed their mind and now lets you do the same as TaxCut.
http://about.intuit.com/about_intuit/press_room/press_release/articles/2008/TurboTaxNowIncludesPreparation.html
Sales probably dropped like a rock.
#1 Consumer Comment
Changed their mind
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Saturday, January 17, 2009
Looks like the changed their mind and now lets you do the same as TaxCut.
http://about.intuit.com/about_intuit/press_room/press_release/articles/2008/TurboTaxNowIncludesPreparation.html
Sales probably dropped like a rock.
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