Complaint Review: Intuit -
Intuit Charged me $39.99 for taking their fees from my federal tax refund without confirming the Fees they would Charge
*Author of original report: Not Really a Rebuttal -- More of an Apology
*Consumer Comment: It's VERY Clear
Feb 7, 2019 I used online Turbo Tax, an Intuit product to file my taxes.
Throughout the tax entry process, TurboTax has the customer verify entries two or more times.
There is constant verification of information -- EXCEPT WHEN TurboTax SHOULD BE TELLING THE CUSTOMER HOW MUCH THE FEES WILL BE FOR FILING THOSE TAXES -- BEFORE THE TAXES ARE E-FILED.
When the tax forms are complete -- right before filing, Turbo Tax asks how you would like to pay your TurboTax fees -- a new option is to have the fees taken from your federal refund (if it is large enough). I could have paid my fees with a credit card -- which would cost me nothing and would earn cashback points. There was no BOLD print saying if you choose "the refund" option to pay fees, we will charge you $39.99.
I would like to point out that $39.99 is the same fee one pays to e-file state tax forms -- which adds to the confusion.
It is true that one must agree to this -- but the agreement screens are in a series of screens that also include signing for state forms to be e-filed and all of this becomes confusing.
TurboTax DOES NOT list all the fees you are paying them BEFORE filing taxes, so that a customer can see that there are two charges of $39.99 in addition to the fee for using TurboTax. Instead, TurboTax e-files the tax forms with the instructions to take their fees from the federal refund, and After that confirms to the customer that the forms were filed and then lists the fees charged. (That is when it is clear that there are two $39.99 charges - and one is for the privilege of having your TurboTax fees taken out of your refund before you get your refund.)
When I realized I was paying $40 for the priviliege of letting TurboTax take the fees from my tax refund, I immediately called them.
It took the rep over an hour to try to pull up the information -- which she never was able to do, telling me the system was very slow due to workload. She also checked with supervisors -- the result is -- nothing we can do once the tax forms are e-filed.
THIS IS A SCAM TACTIC.
THE government allows Intuit/TURBOTAX TO E-FILE; Intuit should not be allowed to charge customers $40 for taking their fees from the tax refund -- unless the customer has very clearly in bold print been told that using this option will cost them $40 and it is clear the paying by credit card costs nothing.
This report was posted on Ripoff Report on 02/08/2019 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/intuit/intuit-charged-me-3999-for-taking-their-fees-from-my-federal-tax-refund-without-confirm-1473104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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