Intuit Chat Product Support NOT Supportive Disconnects, Drops Call, Hangs Up, Refuses Service, Hides Troubleshooting Features Menlo Park, CA 94025 California

Quicken Update R6 in 2015 did serious damage to thousands of user data files. The same occurred again with the R7 update but to a lesser degree. When I say damage, I mean loss of financial data, the kind of data you report to the IRS, banks and other financial institutions. My loss was so great, that I have had to rebuild my data file manually twice, once after the R6 and again after the R7 updates.

The R8 update forced on users who connect to any type of financial intuition, multifactor authentication through the Quicken Cloud. About a year ago I started having problems authenticating through that process, consequently I could not get to my data. The program doesn’t prevent you from connecting to your financial institution, it literally locks you out of your data file and keeps you hung on the login screen. You have to use Task Manager to kill Quicken because the application is locked up there. I have 30 plus screen shots showing the process and how it fails, so I know I am not imagining this.

3 chat session with support on this issue. The first two walked me through a Ctrl-Key combination that got me past the required login to the cloud so I could at least get to my data and pay bills. The third time no so, the tech asked me to sign a release excusing Intuit of any responsibility should my data get damage or for any loss of data and then send the file off to Intuit for repairs. After rebuilding my data files after R6 and R7, from scratch, there were no more data errors being reported by Quicken, so how can he be so sure its my data file and not a bug in thier cloud authentication process, unless, Intuit knows something about the R6-7 updates that damaged data files that they are simply not publically owning up to.

After pressing for the steps that would allow me to bypass the cloud login the tech simply disconnected from the chat session and leaves me hanging there eating static. After this I had no choice but to once again rebuild my data file from scratch a task which took 10 hours a day for 6 days to recover two years’ worth of data.

Inuit has been milking the public for years with their annual updates for $60-90 where all you get are minimal feature enhancements, a trick which has made Intuit wealthy to the extreme.

To be hung up on and left hanging without a solution to a problem they will neither acknowledge or own, well it's one of the biggest FU’s I’ve ever gotten from a company and I would leave and go somewhere else if there was some place to go.

Inuit has gotten away with this for too many years but will continue to stiff customers in this manner unless enough users complain, somewhere off of their PR controlled user forums. Just Google "Quicken R6 update corrupts data", you will see dozen of links, but all of them lead to Intuit's PR controled spin cycle where the only thing you read about are dumb newbe user errors. Nothing that deals with the real damage Intuit has cause and the hundreds of millions they have cost all customers combined with thier lack of quality control.

Intuit as a company has lost sight of what made them the billion-dollar giant they are, accountability and customer satisfaction. Today they are nothing more than a billion-dollar bully exploiting the fact that they have no real competition to threaten them and making their customers pay for their mistakes.