Complaint Review: iPostal1
iPostal1 USZoom HORRIBLE SERVICE. INCOMPETENT.MISLEADING ADVERTISING Valley Cottage NY
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I signed up for digital mail service with this company and a local store in San Francisco, CA. The service started in February, 2016, and it has been totally unsatisfactory. Below I cite specific examples.
I picked up accumulated mail in person in April, and along with my mail there were items for other customers.
In May I requested that accumulated mail be sent to me at an overseas location. Instead of receiving a small bundle of mail, I received a single piece. I complained to the service, and was told that the rest of the mail would be sent right away. Three weeks later I still did not have my mail. I contacted the service again, and was told that my mail had been lost, and that they were sorry. In the meantime, I had to cancel credit card accounts, and make other arrangements. A week later, they found my mail and forwarded it. It total, it took a month and a half to have my mail forwarded, not to mention significant inconvenience in the process.
In July I received a check from a client. I asked that it be deposited (for a fee), as this is a feature of the service offered. AT first, the software would not allow me to complete the request. I followed up with the store, who told me they were not set up for the service. After I complained, I was told that the check also had to be scanned (for yet an additional fee - this is not mentioned anywhere in the advertising fro iPostal1). Fine, I had the check scanned. It took 4 days, and then when I request to have the che check deposited, I get a message that it must be scanned first.
I have called customer service at iPostal1. It's useless. You cannot reach anyone. I have emailed iPostal1 several times with complaints, but they fail to resolve the basic problem: lousy training.
I do not recommend iPostal1. Take your business and your patience elsewhere. In addition to this report, I plan to file complaints with the BBB and consumer protection groups.
This report was posted on Ripoff Report on 08/02/2016 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipostal1/nationwide/ipostal1-uszoom-horrible-service-incompetentmisleading-advertising-valley-cottage-ny-1320244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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