IPowerweb Inc. Jon H. OverCharged for Domains That They Then Never Renewed Internet

The gist of the issue: 
(a) 36 domains were to be renewed.
(b) Total cost of 36 domains at Reseller price SHOULD be 36 x $8.75 =  $315
(c) There were 3 orders (the 1st order was a mistake order not authorized by myself, probably done by an online chat support who had no clue what she was doing and did not obey my request).
   --> ORDER 1: $164.25, 3/23/2010 at 12:16am
   --> ORDER 2: $183.75, 3/23/2010 at 1:11am
    TOTAL CHARGED: $348
(d) As you can see, I have been OVERCHARGED by $33
(e) In my account, only 15 (FIFTEEN) domains were renewed, and a Support Rep emailed me saying I have to renew the other 21 domains.  However, I had not only paid to renew these other 21 domains, I over-paid.
(f) WHAT IS NEEDED TO FIX THIS:
       i. Refund the $33 in over charges
       ii. Renew the 21 domains that have 2010 listed, as those have ALREADY been paid for.
(g) When I called in to fix this, I first spent 88 minutes ON HOLD with Jon H. In a second call, I spoke to a rep in India who put me on hold for 30 minutes before the phone was conveniently disconnected by them.  Then on a 3rd call I reached another bumble-f*ck in India who had me wait 30 minutes before telling me they couldn't understand my very simple issue with their system.